Ana Gasparean

I am experienced across mortgage cases administration, office operations, data management, CRM systems and customer-facing environments, with a strong track record of working accurately under pressure and taking ownership from start to finish. Quick to learn, confident with systems and naturally proactive, I bring structure to busy environments, identify issues before they become problems and consistently deliver work to a high standard. Multilingual in English, Romanian and Russian, with conversational Italian, and comfortable working independently or as part of a professional team.

Mortgage Case Manager (2025-12 – 2026-05)

• Verified and processed mortgage and insurance documentation.
• Maintained CRM databases and customer records.
• Communicated with clients via email regarding application requirements.

Client Manager at WIZZ AIR (2024-04 – 2025-11)

• Assisted customers with bookings, check-in procedures and travel documentation.
• Processed booking amendments, refunds and compensation requests.
• Resolved customer issues while maintaining service standards.

Sales consultant in granit industry at ArtGranit (2022-12 – 2024-03)

• Worked with Bitrix CRM and 1C systems.
• Issued invoices and managed customer orders.
• Maintained client correspondence and identified customer needs.

Front of House Receptionist at Punto Bianco (2022-01 – 2022-12)

• Welcomed visitors and provided a professional first point of contact.
• Answered phone calls and directed enquiries appropriately.
• Assisted customers and provided information about services.
• Managed appointments and day-to-day reception activities.
• Supported general office administration and document handling.
• Maintained an organised and professional reception area.
• Communicated with customers and colleagues in a polite and professional manner.

Bachelor's degree – UPSC (2018-09 – 2022-07)