Ana Gloria

Floor Manager at Zara, Inditex (2025 – Present)

Deliver exceptional customer service by handling escalations, resolving complex issues, and ensuring a seamless in-store and online customer experience
Maintain and enforce brand standards across the Ladieswear department, ensuring visual merchandising, product presentation, and store operations align with company guidelines
Lead and support the team on the shopfloor, including staff supervision, training, and performance management to drive productivity and a high level of customer satisfaction

Executive Producer & Financial Manager at Festival Clarão (2023 – Present)

Responsible for executive production and financial coordination of an independent performing arts festival.

Managed budgeting, funding applications, artist contracts, and logistics
Oversaw team coordination and ensured delivery of high-quality public programming
Liaised with partners, suppliers, and local institutions to support cultural development in the Sintra region

Manager / Supervisor at Forbidden Merch & RockOficial (2017-2025)

Led sales teams during large-scale events (e.g., Rock in Rio, Rolling Loud, Primavera Sound), overseeing shifts, breaks, and team coordination
Provided front-line customer service to international audiences in fast-paced environments
Managed inventory, resolved customer issues, and ensured smooth operations
Contributed to high sales and audience satisfaction across events with over 10,000+ attendees

Cultural Producer & Mediation at Claraboia Project (2022-2025)

Supported development of independent cultural projects focused on local community engagement.

Guesthouse Receptionist at Boho Guesthouse (2020 - 2021)

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