Ana Lopes

Permit: Yes

Hcsw. (Band 3) at Royal Papworth Hospital (2008-09 – Present)

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.

Housekeeper/nanny at Private family (2015-09 – 2023-07)

• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Cooked healthy and delicious meals ensuring satisfied family members.
• Fulfilled special requests from homeowners to meet individual preferences.
• Promoted safety through checking household appliances to prevent potential hazards.
• Made beds daily to ensure a neat bedroom area.
• Organised cupboards and wardrobes to enhance orderliness in the house.
• Ran errands as needed contributing to smooth household operations.
• Managed waste disposal effectively for a cleaner environment.
• Shopped for groceries regularly, ensuring sufficient food supplies at home.
• Laundered and ironed clothes, promoting appearance of cleanliness.
• Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
• Maintained high hygiene standards for improved living conditions.
• Communicated with other staff to determine best use of resources and guest care.
• Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
• Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
• Meticulously vacuumed, dusted and tidied guest rooms.
• Provided high-quality cleaning services on rooms daily, working efficiently to meet timeframe demands.
• Cleaned bathrooms with meticulous attention to detail.
• Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
• Reported damages and breakages, promptly repairing items and arranging replacements.
• Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
• Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
• Organised storage spaces for attractiveness and ease of use.
• Kept kitchens immaculately clean for optimised health and hygiene standards.
• Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
• Prepared nutritious meals, promoting healthy eating habits amongst children.
• Comforted children during stressful events ensuring emotional well-being.
• Encouraged outdoor play regularly to promote physical activity and health.
• Changed and bathed babies and supervised baths for older children.
• Prepared healthy and nutritious meals to specific dietary requirements.
• Dropped off and picked up children from school, driving safely and arriving on time.
• Helped children with personal hygiene needs and taught young children to independently complete care tasks.
• Read stories and lead activities to help children build foundational learning skills.
• Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
• Created and maintained welcoming, safe and tidy space to promote children's development.

Mandatory training for Health – Royal Papworth Hospital

Level 2 award in food safety in catering – Royal Papworth Hospital

GCSEs – Escola Bordalo Pinheiro

Care certificate: Health – Royal Papworth Hospital (2019-05)

ESOL.level 1 (English; speaking and writing: Skills for life) – Huntingdonshire college (2010-02)

NVQ Level 1 – Job centre (2001-04)

Child care course – Caldas Da Rainha

NVQ Level 1: Nursery assistant – Peaggett Nursery (2000-05)