Ana Maria

A dependable and highly responsible individual with experience in hospitality, healthcare environments, and client-facing roles. Demonstrates strong organisational skills, excellent communication, and the ability to work with discretion and professionalism. Experienced in supporting vulnerable individuals, managing appointments, liaising with clients, and maintaining high standards of cleanliness and safety.

Known for being trustworthy, calm under pressure, and committed to delivering excellent service in every role undertaken. Available for immediate start and eager to contribute positively within a professional team environment.

Hospital Cleaner - ISS

(2023-12 - 2024-08)

• Maintained strict hygiene standards within busy hospital wards and patient areas
• Cleaned and disinfected beds, surfaces and communal spaces in line with healthcare regulations
• Worked professionally around vulnerable patients and medical staff
• Assisted patients and visitors by providing directions and reassurance
• Trusted to work independently within a high-responsibility environment

Café Assistant - Waffles, Cheltenham - Cheltenham

(2023-09 - 2023-11)

• Prepared the café for service and ensured all areas were organised and stocked
• Took accurate customer orders and processed payments responsibly
• Prepared and served food and beverages to presentation standards
• Delivered attentive table service and maintained a welcoming atmosphere
• Followed food hygiene and cleanliness procedures at all times

Hospitality Assistant - Step by Step

(2021-06 - 2022-12)

• Provided efficient food and beverage service in a busy setting
• Welcomed customers and ensured a positive dining experience
• Managed bill payments accurately
• Supported team members to maintain smooth daily operations

Cleaner - Fusion (Construction Sites)

(2023-06 - 2023-07)

• Carried out industrial cleaning on new-build construction sites
• Followed strict health and safety procedures
• Worked efficiently to meet deadlines in demanding environments

Family Care Support (Elderly Care Assistance)

Provided daily support to an elderly family member during periods of illness

• Prepared meals, maintained household cleanliness and organisation
• Assisted with daily living tasks while ensuring comfort and dignity
• Demonstrated patience, responsibility and compassion

Childcare Support (Babysitting)

Provided responsible care for young children

• Prepared meals and maintained a safe environment
• Supported routines and ensured wellbeing while parents were absent

Administrative & Client Support - Family Construction Business

• Managed appointment scheduling and client communications
• Acted as a point of contact between clients and the business
• Attended property visits and communicated directly with customers
• Assisted with organisation and coordination of work schedules
• Demonstrated professionalism when representing the business