Ana-Maria Chipaila

Dedicated and technically skilled Sound Engineer and Multimedia Technician with a BA (Hons) in Music Production and Performance and professional experience supporting live events, audio systems, and multimedia operations. Experienced in setting up, operating, troubleshooting, and maintaining professional sound equipment in fast-paced environments while ensuring seamless event delivery. Strong understanding of live sound reinforcement, audio signal flow, mixing consoles, microphones, speakers, and technical support.

Recognised for a proactive approach, excellent problem-solving skills, and the ability to collaborate effectively with multidisciplinary teams.

Technical Support Advisor – Operations at ROLI Luminary Ltd (2024-09 – Present)

• Deliver advanced technical support for professional music hardware and software products.
• Diagnose and resolve complex audio hardware, MIDI, software, and connectivity issues.
• Develop strong expertise in audio technology, signal routing, firmware, and troubleshooting methodologies.
• Guide customers through equipment setup, configuration, and optimisation.
• Collaborate closely with engineering and product teams to resolve technical issues efficiently.
• Produce clear technical documentation and maintain accurate support records.
• Maintain excellent customer satisfaction through professional communication and efficient issue resolution.

Lead Multimedia Technician at Aquinas College (2023-08 – 2024-08)

• Led technical operations for live performances, concerts, productions, and college events.
• Set up, operated, and monitored professional PA systems, microphones, stage monitors, mixers, and audiovisual equipment.
• Performed sound checks and optimised audio quality for performers and audiences.
• Supported event planning, setup, live operation, and technical breakdown.
• Maintained and organised audio and multimedia equipment, ensuring reliability and readiness.
• Diagnosed and resolved technical faults during live events with minimal disruption.

Cocktail Bartender at Radisson Blu (2022-06 – 2023-08)

• Delivered exceptional guest service within a high-end hospitality environment.
• Worked effectively under pressure while maintaining attention to detail.
• Collaborated with multidisciplinary teams to ensure seamless guest experiences.
• Developed excellent communication, teamwork, and customer service skills applicable to luxury hospitality operations.

Artist Liaison at Parklife Festival (2023-01 – 2023-12)

• Supported artists, tour managers, and production teams by coordinating arrivals, accreditation, transport, and backstage operations.
• Ensured clear communication between artists, event management, and technical departments to facilitate smooth event delivery.
• Assisted in resolving logistical and operational issues promptly while maintaining a high standard of professionalism in a fast-paced festival environment.
• Contributed to delivering an exceptional artist experience through effective organisation, attention to detail, and collaborative teamwork.

Artist Liaison at Cremfields Festival (2021-01 – 2021-12)

• Acted as the primary point of contact for artists and their management, ensuring a smooth and professional experience throughout the event.
• Coordinated artist schedules, accreditation, transport, and backstage logistics while working closely with production, technical, and event management teams.
• Assisted in resolving operational issues efficiently within a fast-paced, high-pressure festival environment.

Entertainer/Sound technician at Mar Hotels - Cadena Mar (2015-02 – 2016-08)

• Delivered daily entertainment programmes while providing technical support for live performances, shows, and guest activities.
• Performed sound checks, monitored live audio, and assisted with the setup and breakdown of technical equipment.
• Worked collaboratively with entertainment teams and hotel departments to create engaging guest experiences while maintaining professional technical standards.
• Troubleshot basic audio and AV issues, ensuring minimal disruption to scheduled performances and events.

BA in Music Production and Performance – University of Central Lancashire (2020-01 – 2023-12)