Ana-Maria Jadaa

Compassionate and highly motivated healthcare, childcare, and team leadership professional with over eight years of experience supporting individuals across early years education, healthcare, and customer-focused environments. Qualified as an Early Years Educator with further qualifications in Healthcare Management and currently completing a BA (Hons) in Business Management, bringing together clinical awareness, safeguarding knowledge, operational leadership, and people management expertise. Experienced in supporting children, vulnerable individuals, and families by promoting wellbeing, independence, inclusion, and high standards of care in line with regulatory and safeguarding requirements.

Skilled in building positive relationships with service users, parents, multidisciplinary professionals, and external stakeholders to ensure person-centred, compassionate, and effective care. Proven leadership experience managing and developing high-performing teams within the financial services sector, including staff supervision, coaching, recruitment, performance management, complaint resolution, quality assurance, KPI monitoring, and continuous service improvement. Recognised for leading by example, developing team capability, and creating collaborative environments that deliver outstanding outcomes for both colleagues and service users.

A confident communicator with excellent organisational, problem-solving, and decision-making abilities, committed to delivering safe, high-quality care and exceptional service. Passionate about continuous professional development and eager to contribute strong leadership, compassion, and operational excellence within healthcare, childcare, or multidisciplinary team environments.

Team leader/manager - BNP Paribas - Solihull

(2021-11)

• Handle customer enquiries, answering any questions and queries in person, over the phone, or online.
• Provide support and comprehensive product / service information to customers.
• Build relationships with customers.
• Assist customers in making purchasing decisions.
• Look for cross-selling opportunities to increase individual purchase value and overall sales.
• Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
• Leading a full team and providing training to new starters.

Healthcare/support worker-volunteering work - Diverse care services Ltd - Birmingham

• Supporting vulnerable individuals.
• Assisting and encouraging personal tasks.
• Encouraging social behaviour.
• Assist individuals in their personal care and everyday activities.

Nursery Nurse - Busy Bees Nurseries - Birmingham

(2019-09 - 2021-11)

• Keep up to date on the latest child care regulations and curriculum developments through legislation-research.
• Assisted in the development and implementation of exciting nursery games, lessons and activities.
• Provided children with positive, happy and supportive environments through playtime activities.
• Closely monitored children's behavior and health, reporting changes or concerns promptly.
• Maintained excellent positive relationships with children and parents using high graded communication-skills.
• Ensuring that children receive high levels of care, support and stayed safe at all times.

Waitress and Events Organizer and Decorator - Crown Events - Sheffield, Nether Edge

(2018-06 - 2019-09)

• Prepared buffet and salad bar for dinner service.
• Delivered quality food and beverage service to guests quickly.
• Checked on all the tables at appropriate intervals to refill drinks and respond to requests.
• Reset tables with spotless service ware routinely.
• Promoted services and expanded vendor network by attending and participating in industry events.
• Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
• Maintained close communication with couples to achieve, wedding or event goals and mitigate service-issues.
• Ensured that the project vision and design intent were reflected.
• Made offers based on client's budgets and worked around the facilities provided.
• Created professional presentations to creatively manage communicate design intent and direction.
• Used excellent researching skills to obtain wedding elements and venues that matched client visions.
• Used creativity and innovation to design stunning wedding venues that matched or exceeded client-expectation.

Bartender - Mason Mes Amis - Brampton

(2018-07 - 2019-08)

• Opened and closed bar tabs and transferred tabs to dining area.
• Maintained safe food handling strands at all times.
• Served each guessed with sincere, positive, pleasant and enthusiastic attitude.
• Greeted new costumers, answered initial questions and took drink orders.
• Delivered exceptional, friendly and fast service.
• Promoting new menus and giving detailed information about the new arrivals.

Waitress and Bar Staff - Mercure Sheffield St Pauls - Sheffield

(2018-11 - 2019-02)

• Sent orders to the kitchen within minutes of table service, creating seamless workflow.
• Closed down kitchen after each shift and precisely followed closing checklist for the kitchen stations.
• Maintained full knowledge of all menu items, contents and preparation methods.
• Prepared coffee and espresso drinks.
• Used online services for new customers and clients.
• Promoted the hotels reviews and new offers.

BA (Hons) - Business Management - Bath Spa University (2024-06-15)

Certificate of Higher Education Level 4 - Healthcare Management - Global Ban (2023-01 - 2024-01)