Ana Maria Mihaila

A friendly, confident, and reliable professional with a positive attitude and a strong commitment to delivering high-quality service. Ambitious and adaptable, I am able to maintain a professional image and communicate effectively with people from diverse backgrounds and in all types of environments. As a motivated and proactive leader, I possess organisational, communication, and prioritisation skills, allowing me to manage multiple responsibilities efficiently and maintain a high standard of performance under pressure.

I take pride in building strong relationships with colleagues and guests, contributing to a productive and welcoming work environment. I am eager to embrace new challenges and continuously develop my professional skills. Open-minded and resilient, I actively seek opportunities for growth and training to enhance both my personal development and the success of the team and organisation I represent.

Deputy Hotel Manager - Premier Inn Paddington Basin - London

(2021-02)

• Managed staff schedules, optimising productivity and team efficiency.
• Oversaw daily hotel operations, ensuring exceptional guest service.
• Conducted regular inspections, ensuring compliance with health regulations.
• Supervise daily hotel operations across all departments (front office, housekeeping, maintenance).
• Support efficient communication between departments to maintain smooth operations.
• Monitor guest satisfaction and handle feedback or complaints promptly and professionally.
• Recruit, train, and motivate staff across departments.
• Promote a positive team culture focused on guest satisfaction and accountability.

Duty Manager - Premier Inn London Hendon Wembley Stadium - Greater London

(2020-05 - 2021-02)

• Perform payroll functions, such as maintaining time-keeping information and processing and submitting the payroll.
• Use computers for various applications, such as database management or word processing.
• Respond to customer enquiries or complaints.
• Count money and make bank deposits.
• Identify compliance issues that require following up or investigation.
• Provide employee training on compliance-related topics, policies or procedures.
• Complete forecasts and a rota for three departments
• Resolved customer complaints promptly to maintain high satisfaction levels.

Reception - Premier Inn Hendon - London

(2015-04 - 2020-05)

• Resolved customer complaints promptly to maintain high satisfaction levels.
• Welcome guests warmly and ensure a smooth check-in and check-out process.
• Manage room reservations through hotel management systems (e.g., Opera, Bart).
• Handle payments, invoices, and daily cash operations accurately.
• Answer phone calls and emails promptly, providing information about hotel services and local attractions.
• Communicate effectively with colleagues to resolve operational issues quickly.

Sales assistants - Tiburon Shop Empuriabrava - Empuriabrava

(2008-09 - 2014-08)

• Welcome and advise customers
• Ensure goods are well displayed
• Handle payments
• Receive deliveries from suppliers

GCSE / International Bachelor Degree Level 3 - Technical College "Dimitrie Ghika", Comanesti, Bacau, Romania (2008-06)

Bachelor's Degree - Accounting and Financial Management - Bloomsbury Institute, Greater London (2018-10 - 2021-05)