Ana Mereuta

Experienced Retail Customer Advisor and Sales Professional with a strong background in telecommunications, retail sales, customer service and financial services. Proven ability to exceed sales targets, build lasting customer relationships and deliver outstanding customer experiences. Skilled in mobile and broadband sales, KPI achievement, problem resolution and customer engagement.

Retail Customer Advisor - Three UK

(2023-08 - 2026-05)

• Delivered exceptional customer service and tailored mobile, broadband and device solutions.
• Consistently achieved personal and store KPIs through effective sales techniques.
• Processed upgrades, new connections and contract renewals accurately.
• Resolved customer enquiries relating to devices, billing and network services.
• Maintained excellent product knowledge across handsets, accessories and tariffs.

Airside Support - Extrastaff for World Duty Free, Stansted Airport - Stansted Airport

(2022-10 - 2024-12)

• Delivered world-class customer service to international travellers.
• Maximised sales opportunities through product knowledge and promotions.
• Worked independently and as part of a team to maintain operational standards.

Sales Assistant - Sports Direct

(2022-07 - 2022-10)

• Assisted customers with purchases and product selection.
• Processed payments, returns and till operations.
• Provided a high standard of customer service.

Customer Service Officer - UAE Exchange UK Ltd

(2018-03 - 2022-01)

• Delivered currency exchange services and customer support.
• Ensured compliance with Anti-Money Laundering regulations.
• Trained new colleagues and maintained operational accuracy.

Bookkeeper Assistant - Mazur Accounting Ltd

(2016-08 - 2017-12)

• Prepared invoices and maintained financial records.
• Managed HMRC correspondence and self-assessment submissions.

Front Guest Service Agent - Vispas Hotel

(2014-06 - 2016-05)

• Managed guest check-in and check-out processes.
• Resolved customer concerns professionally and efficiently.

Bachelor's Degree - Translation and Interpreting (English and German) - Alecu Russo State University of Balti