Anabela Mendes
Mail Sorter / Post Delivery
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About
Customer service professional with 10+ years of experience across hospitality, logistics, and security environments. Proven ability to handle high-volume customer interactions, resolve issues efficiently, and deliver consistently high service standards. Strong communicator with excellent problem-solving skills, comfortable using digital tools and working independently in remote environments. Multilingual and highly adaptable, with a customer-first approach.
Experience
Mail Sorter / Post Delivery - Royal Mail - Cardiff & Penarth
(2023-11)
- Managed high volumes of mail and parcels with accuracy and efficiency
- Planned and executed delivery routes, ensuring timely service
- Maintained reliability and organisation under tight deadlines
- Demonstrated strong attention to detail and accountability
Production Operative - Johnsons Hotel Linen - Cardiff
(2022-08 - 2023-11)
- Operated machinery to meet strict quality and productivity targets
- Worked effectively within a fast-paced team environment
- Maintained high standards of accuracy and consistency
Picker & Counterbalance FLT Driver - Wilkinson Distribution Centre - Caldicot
(2021-02 - 2021-10)
- Operated forklift equipment safely and efficiently
- Completed order picking with high accuracy
- Supported warehouse operations under time-sensitive conditions
Warehouse Operative - Amazon UK Services Ltd - Newport
(2020-05 - 2021-02)
- Handled picking, packing, and inventory processes in a high-demand environment
- Met strict performance targets while maintaining accuracy
- Demonstrated strong time management and adaptability
Waitress / Barista - The Old Custom House Restaurant - Penarth
(2019-08 - 2020-01)
- Delivered high-quality customer service in a busy environment
- Handled customer requests and resolved issues professionally
- Prepared beverages and supported daily operations
Security Compliance Officer - ICTS (UK) Ltd - Bristol Airport
(2016-10 - 2019-08)
- Conducted security checks while maintaining excellent customer interaction
- Communicated clearly with passengers in high-pressure situations
- Ensured compliance with strict safety and regulatory standards
Hospitality & Customer Service Roles - Marriott Hotel - Cardiff
(2009-05 - 2015-12)
- Provided customer service across housekeeping, restaurant, and reception
- Handled guest check-ins, reservations, emails, and phone calls
- Delivered consistent service in a high-standard hotel environment
- Supported events and banqueting operations
Education
Level 2 Diploma - Professional Cookery
Level 2 Diploma - Food & Beverage Service
Level 2 - Catering & Hospitality
