Customer Support - Capital On Tap
(2025-06 - 2026-06)
- Serving customers over the phone and Emails
- Solving problems fast and owning each customer's issue from start to finish
- Staying up to date with policies and products
- Listening carefully and finding solutions
- Raising tasks to other teams such as technical and fraud team to provide solutions
- Making outbound calls
- Issuing business Credit Cards for customers
- Raising disputes for Non fraud and unauthorized transactions claims for customers
- Explaining interest charges on accounts and repayments
Printing Assistant - Ricoh at Eversheds
(2023-07 - 2023-09)
Temporary position with Adecco
- Greeting clients
- Printing documentation
- Scanning & photocopying
- Performing hand binding
- Checking the quality of work
- Keeping work areas clean and tidy
Customer Service Advisor - Maritime & Coastguard Agency
(2023-04 - 2023-07)
Temporary position with Adecco
- Answering customer queries via telephone and providing accurate information in a polite and professional manner
- Responded to customers via written and electronic correspondence by ensuring all UK ship register documentation is correct and complies with relevant regulations
- Ensured all customer and vessel details are accurately recorded on the digital UKSR system
- Ensured transactions are completed within 5 working days and 2 working days for premium and urgent cases
- Processed customer applications and all documentations and issue certificates
- Sorted and recorded documentation and scanned documents onto the system
- Supported team members and colleagues
- Maintained a high level of security at all times
Student Admission Officer - Cardiff and vale college
(2023-03 - 2023-03)
Temporary position with Jomo people agency
- Answering inbound phone calls from applicants
- Making outbound calls to applicants regarding their applications
- Responding to student queries via email and phone
- Data entries
- Responding to information requests
- Assessing applications
Administrative Assistant - Hywel Dda Primary School
(2022-03 - 2022-05)
- Managing the reception desk
- Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner
- Dealing with incoming and outgoing post
- Providing information and support to other staff members as required
- Making sure that all information is treated confidentially and complying with the school's data protection procedures
Staff Coordinator & Compliance Administrator - Atlantic Resource Recruitment Agency
(2021-07 - 2022-01)
Part time
- Screening candidates and drawing up shortlists of candidates for clients to interview
- Helping clients to find suitable candidate to fill their vacancies
- Doing background checks and verifying the references, work experience and academic qualifications of applicants
- Updating the recruitment agency database with the details of potential candidates
- Ensuring that a candidates eligibility to work is checked and all information is kept on file
- Carrying out a high level of administrative and office tasks
Receptionist/Admin - Cardiff University, Population Medicine
(2021-06 - 2021-07)
- Managing the reception desk
- Greeting visitors and signing people in
- Emails, phone calls
- Managing a building COVID user system using Microsoft Teams
- Organising and attending meetings when required
Learning Support Assistant - Windsor Clive Primary School - Grand avenue Ely
(2021-05 - 2021-06)
- To provide regular feedback on the pupil's learning and behaviour to the teacher
- Assisting in weaker areas, e.g. speech and language, reading, spelling, numeracy, handwriting/presentation
- Helping to make appropriate resources to support the pupil
- Using praise, commentary and assistance to encourage the pupil
Learning Support Assistant - Rumney Primary School
(2020-02 - 2020-03)
Full time
- Putting together activities which will keep the children engaged throughout the day
- Making sure children are safe and reporting any concerns
- Keep the nursery clean, tidy and organised
- Carry out routine daily activities, such as circle time, snack, song time, story time
- Set up play materials and prepare the play space
- Prepare meals and snack
- Create, maintain and update displays
- Monitor pupils' responses to learning activities and accurately record achievement/progress as directed
Sales Advisor - Webhelp
(2019-07 - 2020-08)
Full time
- Dealing with customers over the phone and making sure that all the queries are dealt with and providing information about products and the services
- Putting orders through for customer
- Informing customers of new products and tariffs
- Updating customers account information
- Attending training sessions
- Promoting the business in a professional manner
- Being patient with customers
- Ensuring compliance standards are met at all times
Classroom Assistant - Rabbaniah Islamic centre
(2019-06 - 2019-07)
- Working as a classroom assistant, carrying out various classroom duties
- Making sure that the children had a safe, comfortable and enjoyable learning environment
- Helping children who needs extra support to complete tasks
- Monitored and recorded pupil's progress and provided detailed and regular feedback to teachers
- Listen to pupil read and read to pupils as a class
- Making sure to clean classroom after every class and getting the classroom ready for every lesson
- Speaking to parents regarding their child's development and educational experience and addressing any concerns they may have
Customer Experience Advisor - Firstsource Solutions
(2016-02 - 2019-04)
- Meeting Targets
- Identifying customer's needs and providing solutions or alternatives
- Managing a large amount of inbound calls and carrying out outbound calls as well
- Dealing with customer's enquiries over the telephone
- A clear and confident telephone manner
- Promoting products and services
- Updating customer's accounts
- Being patient with customer
- Making customer's feel valued
- Handling complaints
- Attending training sessions
Shop Assistant - Millennium Off-Licence & Convenience Store
(2015-02 - 2016-05)
Providing support, advice and serving customers visiting the shop. Also responsible for stock checking, taking deliveries, writing up orders and answering customer queries.
- Dealing with customer enquiries by telephone and face-to-face
- Being attentive to customer needs at all times
- Ensuring customer complaints are resolved satisfactorily
- Making sure that all Health and Safety procedures are adhered to
- Completing all administrative tasks and updating records
- Maximising every sales enquiry
- Taking delivery of new stock and ensuring products are displayed correctly
- Serving customers taking cash and card payment
Shop Assistant - Bargain Store
(2016-06 - 2017-10)
Part time. Responsible for stocking the shelves and moving products around the store and Welcoming and greeting customers in the store and providing a good customer service with a positive attitude.
- Stocking shelves
- Keeping the store tidy and clean
- Serving customer taking card payment and cash
- Assisting customers
- Dealing with returns
