IT Service Leader | Digital Transformation
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Experienced IT Service Delivery and Operations Leader with a strong background in managing complex IT services, vendor relationships, and digital transformation initiatives. Skilled in aligning technology with business objectives to drive efficiency, service excellence, and customer satisfaction. Proven expertise in IT architecture, outsourcing, and process optimisation, with a focus on delivering measurable improvements in performance, cost, and compliance.
Adept at stakeholder engagement, contract negotiation, and leading high-performing teams to achieve business success.
Experienced IT Service Delivery and Operations Leader with a track record of managing complex IT services, vendor relationships, and digital transformation initiatives. Formerly a Senior Service Manager at Pearson and a Service Architect at CAE, I have led service transitions, optimised operations, and driven customer-focused improvements. My expertise spans IT architecture, outsourcing, contract negotiation, and stakeholder management, ensuring seamless service delivery and continuous improvement.
BSc (Hons) Computer Science with Management – University of Hertfordshire (2004–2008)
A strong foundation in computing, IT architecture, and business management, combining technical expertise with strategic planning and leadership skills.
