Ancy Dias

Friendly and approachable professional with over two years of experience delivering excellent customer service in a fast-paced airport environment. Calm under pressure and skilled in handling challenging situations effectively. Strong communication and problem-solving skills, with a commitment to high service standards. Seeking a role where I can contribute positively and build on my customer service and security experience.

WAREHOUSE OPERATIVE at First call contract services (2026-02-15 – Present)

• General warehouse duties
• Carried out quality control checks
• Processed stock and prepared orders
• Worked on bench and production line tasks
• Handled lifting and general warehouse duties

SECURITY AGENT at ICTS-Heathrow Airport (2025-03-17 – 2025-05-09)

• Conducted staff, crew, and stakeholder security searches using metal detection equipment
• Performed bag searches following screening alerts
• Used ETD equipment where required
• Maintained security compliance through site patrols
• Supported screening operations by loading and unloading trays

PASSENGER AMBASSADOR(customer service) at Ethos Farm ltd-Heathrow airport (2022-12-10 – 2025-02-15)

• Working at the ATP to guide the passengers
• Helping Passengers with lost baggage
• Helping passengers to go to other terminals
• Assisted passengers throughout their airport journey
• Managed queues during peak operational periods
• Provided guidance on liquid restrictions and compliance
• Supported passengers at e-gates, ensuring correct usage
• Directed passengers to appropriate passport control queues
• Assisted with lost baggage enquiries and terminal directions

SECURITY OFFICER at Systematic security Agency-Holiday Inn (2021-09-01 – 2021-11-01)

• Answering and reporting any queries of the guests
• Ensured safety and security of hotel guests
• Monitored and reported suspicious activity
• Responded to incidents and supported emergency procedures
• Provided first aid when required

ONLINE WORK EXPERIENCE at NHS (2025-10-08 – 2025-10-10)

I gained an insight into the world of General Practice, including discussions with clinical and non-clinical staff and learning about the day-to-day responsibilities of a General Practitioner. I enhanced my understanding of the healthcare sector through conversations, presentations and groupwork tasks.

Master of Commerce in Accounting and Finance – Goa University

Bachelor of Commerce in Financial accounting, Auditing and taxation – Goa University

Higher Secondary school certificate – Goa Board

Secondary school certificate – Goa Board