Ancy Dias

WAREHOUSE OPERATIVE

Talent

Hounslow, EnglandMember since September 3, 2026

Excellent Customer Service skillsVerbal and written communication skillsAbility to follow processes and proceduresProfessional, positive and customer centricCan work in team or individuallyAbility to problem-solve and make decisionsQuick learner and supportive team memberAbility to remain calm under pressure

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Excellent Customer Service skillsVerbal and written communication skillsAbility to follow processes and proceduresProfessional, positive and customer centricCan work in team or individually

About

Friendly and approachable professional with over two years of experience delivering excellent customer service in a fast-paced airport environment. Calm under pressure and skilled in handling challenging situations effectively. Strong communication and problem-solving skills, with a commitment to high service standards. Seeking a role where I can contribute positively and build on my customer service and security experience.

Experience

WAREHOUSE OPERATIVE at First call contract services (2026-02-15 – Present)

General warehouse duties
Carried out quality control checks
Processed stock and prepared orders
Worked on bench and production line tasks
Handled lifting and general warehouse duties

SECURITY AGENT at ICTS-Heathrow Airport (2025-03-17 – 2025-05-09)

Conducted staff, crew, and stakeholder security searches using metal detection equipment
Performed bag searches following screening alerts
Used ETD equipment where required
Maintained security compliance through site patrols
Supported screening operations by loading and unloading trays

PASSENGER AMBASSADOR(customer service) at Ethos Farm ltd-Heathrow airport (2022-12-10 – 2025-02-15)

Working at the ATP to guide the passengers
Helping Passengers with lost baggage
Helping passengers to go to other terminals
Assisted passengers throughout their airport journey
Managed queues during peak operational periods
Provided guidance on liquid restrictions and compliance
Supported passengers at e-gates, ensuring correct usage
Directed passengers to appropriate passport control queues
Assisted with lost baggage enquiries and terminal directions

SECURITY OFFICER at Systematic security Agency-Holiday Inn (2021-09-01 – 2021-11-01)

Answering and reporting any queries of the guests
Ensured safety and security of hotel guests
Monitored and reported suspicious activity
Responded to incidents and supported emergency procedures
Provided first aid when required

ONLINE WORK EXPERIENCE at NHS (2025-10-08 – 2025-10-10)

I gained an insight into the world of General Practice, including discussions with clinical and non-clinical staff and learning about the day-to-day responsibilities of a General Practitioner. I enhanced my understanding of the healthcare sector through conversations, presentations and groupwork tasks.