Anderson Zanotto

Operations professional with international experience in shipping documentation and export operations within high-volume, deadline-driven maritime environments. Experienced in coordinating Bills of Lading, shipping instructions, cargo documentation and documentation amendments while working closely with customers, port agents and internal operational teams to ensure accuracy and compliance. Strong analytical and problem-solving skills supported by a Bachelor's degree in Business Administration, practical knowledge of Microsoft Excel, and a structured approach to operational reporting and continuous process improvement.

Trade Documentation Coordinator at Wallenius Wilhelmsen Ocean (2021-03 – 2023-02)

Supported international export shipping operations by managing critical cargo documentation and ensuring compliance with internal procedures, customer requirements and vessel deadlines.

• Prepared, validated and controlled Bills of Lading, shipping instructions, cargo manifests and export documentation.
• Verified documentation accuracy before vessel departure, ensuring consistency across shipping instructions, customer requirements and operational systems.
• Investigated and resolved documentation discrepancies through close collaboration with customers, shipping agents and internal operational departments.
• Processed documentation amendments while maintaining compliance with internal procedures and operational deadlines.
• Supported EDI documentation workflows and maintained high standards of documentation quality and data accuracy.
• Prioritised high-volume documentation activities within SLA-driven operational environments.
• Maintained effective communication with customers, port agents and internal stakeholders to ensure smooth execution of export operations.

Independent Professional Development - Financial Markets & Data Analysis at Self-Employed (2023-03 – 2026-05)

Conducted independent financial market research and trading while continuing professional development in data analysis and operational reporting. During this period, strengthened analytical, decision-making and reporting capabilities through practical Microsoft Excel and SQL projects, including operational dashboards based on shipping and logistics scenarios.

• Performed structured market analysis using historical data, performance tracking and disciplined risk management.
• Maintained detailed analytical records to evaluate performance and support continuous improvement.
• Designed Excel dashboards to analyse operational KPIs and reporting scenarios relevant to shipping operations.
• Developed practical SQL knowledge by creating reporting projects using simulated operational datasets.
• Continued professional development through industry-related learning and practical analytical projects.

Customer Service Representative at Conduent Inc. (2019-06 – 2021-03)

• Provided multi-channel customer support (phone, email, chat) for a leading multinational technology company, ensuring adherence to SLAs and internal processes.
• Identified recurring service issues and supported internal initiatives aimed at improving customer experience and operational workflows.
• Assisted with onboarding and coaching new team members.
• Consistently achieved operational quality and SLA performance targets.
• Demonstrated strong communication and problem-solving skills within a fast-paced operational environment.

Operations Manager / Drugstores Business Owner at Farmácias Farmasul (2011-09 – 2018-12)

• Managed daily business operations including purchasing, inventory management and supplier relationships.
• Oversaw financial administration and operational reporting.
• Coordinated recruitment, scheduling and performance management.
• Ensured compliance with healthcare regulations and company procedures.
• Analysed business performance to support operational and commercial decision-making.

Operations & Administration Manager at Zanotto & Zanotto Logistics (Haulage Company) (2007-04 – 2009-02)

• Supported transport and logistics operations including route planning, freight documentation and cost control.
• Coordinated drivers, suppliers and transport documentation to support daily haulage activities.
• Managed supplier communication and administrative processes.
• Oversaw financial administration and operational reporting.

Bachelor's Degree in Business Administration – University of Passo Fundo (UPF)