Andi Michalakis

I am a client-driven, professional individual who possesses a genuine interest in helping colleagues and customers. My management experience highlights my excellent work ethic in any role undertaken. I pride myself on the ability to execute customer facing etiquette, prioritising the need for and importance of building a strong rapport with customers and colleagues alike.

I can work with haste, accuracy and to strict guidelines. My efficiency has been evidenced and very much due to my capabilities of how to prioritise a busy workload, simultaneously whilst leading a team to achieve the business' core needs. Possessing a self-driven nature, I have achieved measurable results whilst working individually and within a wider team.

Senior support officer at HERTFORDSHIRE MUSIC SERVICE(Fully Remote 2023-12 – until present)

• Providing confidential support to senior management & assisting with all project work • Serving as a first point of contact with all our schools & teachers, dealing with telephone calls, emails, team calls & general correspondence • Communicating with schools daily and adding on any new students or activities they may request as well as discontinuing lessons when needed and making sure charges are correct • Training schools, how to use the speed admin systems and supporting them, were needed • Supporting schools with all their invoice queries and helping resolve any issues that may arise • Running payroll monthly ensuring retrospective changes are added to teacher's hours and supporting teachers with any payroll queries • Supporting all regional managers, people managers and internal colleagues that need support with the speed admin system and any queries complaints they may have from schools or parents • Adding all new students and lessons to teachers timetable and supporting them with any issues they may have with teaching, schools or pay queries. Music Remission Admin / Teacher Liaison Officer at LAWRENCE DEAN (2021-08 – 2023-12) • Working as part of a small team remotely to fully process applications from families and schools for financial support, in time for music lessons. Sending out offer emails, chasing up agreements to be signed, sending out confirmation emails and updating both excel file and paritor files • Maintaining an accurate central record using Microsoft Excel of applications received and them status and working with their paritor programme and updating information provided by the customer • Consistently monitoring applications for financial support through to completion, including requesting additional information where required to ensure every application is dealt with promptly • Regular reporting to enable accurate allocation of available funds • Working across multiple sources of data to ensure all relevant HMS teams and applicants are kept well informed • Consulting with families, schools, and HMS colleagues as required through emails and telephone • Answering all email queries daily and helping solve any issues from schools, parents & colleagues • Keeping invoicing department up to date with all changes so correct invoices are distributed • Updating speed Admin and assisting teachers with any problems or queries they may have Accounts Manager at Maxella (2012-04 – 2018-12) firm closed • Managed and supported sales team and followed up all customer orders • Building and managing relationships with all our customers • Dealt with all customer enquiries by email, phone and weekly visits • Dealt with all customer complaints and supported them were needed • Followed up all customer orders and contracts and finalised agreed prices, quantities and delivery dates • Working closely with company Director and reporting daily issues • Managed all finances and budgets for Technical and Design departments • Coordinated deliveries and managed the critical path • Checked all invoices for fabric and trim deliveries before payments • Coordinated all customer meetings for new collections and orders • Setting up the factory for Safety and Ethical audits. Working with them for all customer quality requirements Garment Technical Manager at G+K Exclusive (2002-12 – 2011-02) firm closed Quality Control at Verna Spence (2002-10 – 2001-05) Company director at Streamline design (2000-01 – 2001-09) Production manager at slimshaw (1991-04 – 2000-12)