Andrea Drummond

Friendly and reliable individual with strong customer service experience in busy hospitality and retail environments. Confident in working front-of-house, taking orders, and ensuring customers feel welcomed and well looked after. I thrive in fast-paced settings, remaining calm and organised during busy periods, and enjoy working as part of a team to deliver efficient and high-quality service.

Internship at Space NK (2025-03 – Present)

Supported the planning and on-site coordination of brand pop-up events in a premium retail environment

• Supported the planning and on-site coordination of brand pop-up events, assisting with organisation and customer engagement
• Worked within a premium retail environment, maintaining high presentation and service standards
• Assisted the marketing team with administrative and day-to-day operational tasks in a fast-paced setting
• Conducted research to support brand initiatives and internal projects

Hospitality at The Ginger Frog|Dobbies Garden Centre|The Dukes Head (2019 – 2023)

Delivered high-quality customer service in busy café and restaurant environments

• Delivered high-quality customer service in busy café and restaurant environments
• Took orders accurately and efficiently while maintaining a friendly and attentive approach
• Served food and drinks promptly, ensuring a positive dining experience for guests
• Handled busy service periods, staying calm, organised, and efficient under pressure
• Worked closely with team members to ensure smooth and effective service
• Maintained high standards of cleanliness and presentation front-of-house
• Assisted with payments and cash handling

Administrative Assistant/Receptionist at Hakim Fry (2024 – Present)

Provided front-of-house support, acting as the first point of contact for clients

• Provided front-of-house support, acting as the first point of contact for clients
• Delivered a friendly and professional reception service, creating a positive first impression
• Managed bookings, enquiries, and scheduling efficiently
• Communicated clearly with clients and team members in a busy environment
• Maintained strong organisation and attention to detail across daily tasks

Retail at Argos|Waitrose|The Prom Shop (2022 – 2026)

Delivered excellent customer service in fast-paced retail environments

• Delivered excellent customer service in fast-paced retail environments
• Assisted customers with enquiries, purchases, and product recommendations
• Handled transactions and payments accurately and efficiently
• Resolved customer queries and issues in a professional manner
• Maintained high standards of shop-floor presentation and organisation
• Worked as part of a team to ensure smooth day-to-day operations

A Levels and GCSEs in General Education – St Philomenas Catholic High School For Girls (2016 – 2023)

Level Four Diploma in Marketing – Fashion Retail Academy (2024 – 2024)

Undergraduate Degree in Marketing & Communications – Fashion Retail Academy (2024 – 2027)