Shift Leader / Hospitality Host - Drayton Manor Hotel
(2024-02)
Started off working at Drayton Manor within the Conference and Events Department as a Hospitality Host and progressed to a shift leader role within the F@B Conference @ Events team. In May 2026, the C@E Department merged with the F@B Department, which has brought new opportunities to learn new skills within the Restaurant and broadened the leadership role with a bigger team.
- Setting up function rooms, taking instructions from a function sheet
- Working on the day/night of the function
- Closing the function down, cleaning it ready to be re set again
- Ensuring the Board Rooms are always ready to be used for possible last minute bookings
- Looking after the Corporate Guests in the Board rooms
- Liaising with the Chefs in regard to the functions menu and any allergies a guest/guests may have
- Setting up the bar, working the Bar, closing the bar down at the end of the function
- Receiving delivery of the beer order / putting it away accordingly
- Stock taking
- Completing weekly cleaning checklists
- Supervising the Team
- Briefing the Team
- Arranging tasks / positions for team members to work in
- Arranging breaks and cover
- Dealing with any issues that arise with guests or staff members
- Liaising with Managers assisting in different departments when needed
Events Co-Ordinator, Club Photographer, Social Media Manager, Parent Liaison Officer / Customer Service Advisor - FC Elite Academy
(2023-03 - 2024-08)
- Advertised and promoted the Clubs Social Events
- Liaised via emails and phone calls with numerous football clubs/managers for a 3 day Tournament
- Invited football teams from all over England and Wales to attend FC Elite's Annual Football Tournament
- In charge of advertising and arranging the food vendors to be present
- Attended the tournament for all 3 days greeting the managers, players and parents
- Showed teams where they needed to be and kept them updated with schedules of the games
- Took photos of teams/players on match days
- Took photos at the club's social events
- Uploaded photos to the clubs socials
- Managed the clubs Social media accounts with Facebook and Instagram
- Posted photos taken or received from Coaches/parents
- Promoted all the events that the club was holding throughout the year
- Advertised for any positions that the club was looking to fill for coaches
- Advertised for new players within the club
- Liaised with other Social Media platforms to promote or advertise for FC Elite Academy
- Dealt with any queries from the parents/coaches, outside football clubs and outside agencies
- Directed complaints to the relevant department
- Attended various events and helped with handing new kits out
- Collected money
- Gave idea's for future fundraising events
Customer Service Assistant - Kuehne @ Nagel - Minworth Site, Birmingham, West Midlands
(2008-07 - 2009-08)
- Making outgoing calls
- Notifying customers of their delivery date and time
- Answering all incoming calls
- Liaising with different departments if any problems arose
- Managing the Departments Claims for Damages made to Customers Properties
Warehouse Operative - Kuehne @ Nagel - Hams Hall, Birmingham, West Midlands
(2006-09 - 2008-07)
Office Receptionist - Birmingham Probation Service - Birmingham, West Midlands
(2002-01 - 2002-03)
Temping position.
- Answering all incoming calls
- Booking in meetings in the dairy
- Making sure the meeting room was always clean and tidy ready for any meeting for that day
- Making all the refreshments and serving them along with fresh cakes/biscuits
Customer Service Advisor - WHSmith News - Birmingham City Centre
(2001-01 - 2002-01)
- Answering all incoming calls, helping customers with their orders
- Dealing with any queries or discrepancies, over the phone or in person
- Photocopying
Receptionist / Legal Secretary - French & Co Solicitors - Castle Vale, Birmingham
(1997-11 - 2001-12)
Started working as a receptionist and then progressed onto Secretary to a trainee Solicitor.
- Making outbound / receiving inbound calls
- Arranging the solicitor's diary / organising appointment's
- Carrying out Audit checks
- Photocopying/Filling
- Preparing Court Papers / audio typing
- Managing the SDS Service
