Andrea Harding

Versatile professional with over 15 years' experience spanning NHS mental health administration, professional editing and publishing, and hospitality management. Highly organised with exceptional written communication, customer service and organisational skills. Experienced supporting consultant psychiatrists, managing complex workloads, leading hospitality operations, and delivering editorial services for fiction and non-fiction authors, including several New York Times bestselling writers.

Recognised for accuracy, professionalism, adaptability and the ability to build strong relationships with colleagues, clients and customers.

Medical Secretary | Older Adult Mental Health Service at LSCFT (2018-01 – Present)

• Support consultant psychiatrists across community and rapid intervention services.
• Manage clinics, diaries, prescriptions, transcription and confidential correspondence.
• Prepare clinic letters, court reports and complex documentation.
• Liaise with patients, carers, GPs and multidisciplinary teams.
• Use RIO, ECR, HERO and Cyberlab while managing competing priorities.

Medical Secretary (Bank) | Integrated Referral Service & Learning Disability Service at LSCFT (2022-01 – 2025-01)

• Provided remote cover during staff absence.
• Managed clinic administration, appointments and transcription.
• Maintained continuity of service through effective stakeholder liaison.

Administrator at Lancashire Care / NHS Sefton (2011-01 – 2018-01)

• Supported community teams with referrals, appointments, minutes and office administration.
• Maintained patient records, produced documents and supported commissioning work.

Owner & Freelance Editor at Express Editing Solutions (2012-01 – 2018-01)

• Founded and managed a freelance editorial business.
• Delivered developmental, content, line and copy editing, proofreading and blurb development.
• Worked with debut writers and several New York Times bestselling authors.
• Managed quotations, scheduling and client relationships.

Editor at Beaten Track Publishing (2012-01 – 2018-01)

• Edited manuscripts from development through publication.
• Worked closely with authors while preserving their unique voice.
• Represented authors and publisher by speaking at book launches and literary events.

Bar Manager at Walmer Bridge Village Hall (2022-01 – 2024-01)

• Managed licensed bar operations for events of up to 300 guests.
• Oversaw stock, suppliers, recruitment, rotas and financial reporting.
• Ensured licensing compliance and excellent customer service.

Bar Staff & Keyholder at The Walmer Bridge (2019-01 – 2022-01)

• Served beers, wines, spirits and basic cocktails in a busy pub.
• Trained in traditional cellar management and cask ale service.
• Trusted keyholder responsible for opening, closing and cash reconciliation.

Bar Staff at The Wheatsheaf (2020-01 – 2022-01)

• Delivered friendly customer service in a busy country pub.

Events Bar Staff (Agency) at King George's Hall (2017-01 – 2017-12)

• Provided high-volume bar service during concerts and events.

BA (Hons) in Sociology – Lancaster University A Levels in Sociology (A), English Literature (B), Psychology (B)

GCSEs in 9 A–C including English, Maths and Science