Senior Cabin Crew Member - Ascend Airways - Horley
(2024-02 - 2026-04)
- Lead and mentor cabin crew to ensure safe, efficient onboard operations and high standards of passenger service while maintaining full compliance with aviation safety regulations.
- Conduct pre-flight safety checks, deliver crew briefings, and manage emergencies and medical situations calmly and effectively.
- Support and train new team members on service and safety procedures to improve performance and consistency.
- Handle passenger complaints and operational issues professionally, maintaining composure and delivering effective resolutions under pressure.
Senior Cabin Crew Member - British Airways Euroflyer - Horley
(2022-03 - 2023-12)
- Experienced aviation professional skilled in team leadership, safety compliance, and customer service excellence.
- Proven ability to lead and mentor teams, manage onboard operations, handle emergencies calmly, and resolve passenger concerns professionally while maintaining high service standards in fast-paced environments.
Cabin Crew - Sas Ireland
(2019-01 - 2022-03)
- Dedicated aviation professional with experience leading teams, ensuring safety compliance, and delivering exceptional customer service.
- Skilled in handling high-pressure situations, resolving operational challenges, and maintaining efficient, professional service standards.
Senior Cabin Crew Member - Small Planet Airlines - London
(2015-04 - 2018-11)
- Senior Cabin Crew Member with experience at Small Planet Airlines, delivering safe, efficient onboard service and high-quality passenger care.
- Skilled in safety procedures, in-flight service, and handling passenger needs professionally while maintaining airline standards and calm performance in fast-paced environments.
Cabin Crew - Alitalia
(2003-10 - 2014-12)
- Cabin Crew Member with experience at Alitalia, providing safe and efficient onboard operations while delivering attentive passenger service.
- Skilled in safety procedures, in-flight service, and managing customer needs with professionalism, ensuring comfort and compliance with airline standards throughout each flight.
Cabin Crew - Air Europe Group
(2003-10)
- Provide safety and on board services.
Customer Service Operator - American Express Ltd Italia
(1998-10)
- Handling customer care and call-contact service for bank account issues.
- Performed back-office duties thus improving my experiences.
- Worked in the 'Membership Rewards' department as agent support.
Customer Service Operator - TIM Telecom Italia Mobile
(1996-12)
- Call Centre Advisor experienced in handling high-volume calls, resolving customer queries efficiently, and delivering clear, professional support.
- Skilled in communication, problem-solving, and maintaining high service standards in fast-paced environments.
COVID-19 Tester - Boots UK - Horley
(2021-04)
- Detail-oriented COVID-19 Tester with experience conducting tests, handling samples safely, and following strict health and safety protocols.
- Skilled in patient communication, maintaining accurate records, and working efficiently in fast-paced healthcare environments while ensuring professionalism and care.
Vaccination Contractor - NHS
(2021 - 2022)
- NHS Vaccination Support Worker experienced in administering vaccines, preparing clinical areas, and ensuring strict adherence to infection control and safety protocols.
- Skilled in patient care, clear communication, accurate record keeping, and supporting individuals before, during, and after vaccination.
- Able to work efficiently in high-volume NHS environments while maintaining a calm, professional, and reassuring approach.
