Andrea Shevoni

Dedicated and highly organised Kitchen Team Member with extensive experience in high-volume, fast-paced food service environments. Expert in maintaining rigorous hygiene standards, optimizing inventory management, and delivering exceptional service under pressure. A proactive team player committed to operational excellence, safety compliance, and consistent quality.

Kitchen Chef - Walkabout Restaurant & Pub - Leicester

(2025-06 - 2026-09)

• Support high volume kitchen operations during peak service hours, ensuring all food preparation meets strict quality and presentation standards
• Maintain rigorous hygiene standards in line with HACCP and health and safety regulations, consistently achieving top marks in kitchen audits
• Execute disciplined stock rotation (FIFO) and organize supplies to minimize waste and ensure ingredients are fresh and available for service
• Ensure the cleanliness and safe operation of professional kitchen machinery, workstations, and storage areas
• Work closely with front-of-house and back-of-house teams to maintain a seamless flow of service and meet customer wait-time targets
• Adapt quickly to changing demands and menu updates, demonstrating flexibility and a proactive approach in a fast-paced environment
• Managed inventory levels efficiently to minimise total kitchen wastage
• Coordinated with team members to speed up workflow during busy shifts
• Maintained rigorous hygiene standards to comply with food safety rules

Crew Member - McDonald's - North Acton

(2024-10 - 2025-04)

• Provided high-quality service in a high-volume, fast-paced environment, ensuring a positive experience for a diverse range of customers
• Professionally handled customer queries and resolved complaints on the spot, maintaining a calm and helpful demeanor under pressure
• Collaborated with a large team to meet strict "speed of service" and quality targets without compromising safety or standards
• Strictly adhered to food safety (HACCP), hygiene, and workplace health and safety protocols to ensure a gold-standard environment
• Managed multiple tasks simultaneously, from precise food preparation to point-of-sale operations, demonstrating strong time management and adaptability
• Collaborated with team members to ensure rapid service during busy peaks
• Maintained a clean workstation to meet all rigorous safety standards set

Insurance Executive – Claims Department - Allianz Insurance - Colombo, Sri Lanka

(2016-06 - 2024-06)

• Managed the end-to-end lifecycle of motor and accident claims, ensuring meticulous attention to detail from initial notification through to final settlement
• Conducted thorough investigations to assess liability, verifying legal documentation and ensuring all settlements complied with regulatory and company standards
• Acted as a primary point of contact for customers, legal representatives, and internal departments, using strong negotiation and empathy to resolve sensitive disputes
• Maintained 100% accuracy in claim payments and record-keeping, consistently meeting strict deadlines in a highly regulated environment
• Implemented process improvements and utilized digital tools to automate routine administrative tasks, increasing team productivity
• Provided mentoring and guidance to junior staff, supporting professional development and strengthening team performance
• Streamlined administrative and reporting processes to improve efficiency and reduce operational delays
• Manage complex insurance claims to ensure high levels of client loyalty
• Resolve disputed insurance claims by applying firm policy interpretations

Diploma - Teaching, Primary Education - American College of Higher Education (2013-01 - 2014-12)

GCE Advanced Level - Classification - Good Shepherd Convent (2010-01 - 2012-08)

GCE Ordinary Level - Classification - Good Shepherd Convent (2009-01 - 2009-12)