Andreani Dimitra

Award Winning & International Guest-speaker -professional with over 20+ years of strategic leadership experience, excelling in driving cross-functional teams toward common goals. Demonstrated expertise in leading strategic development of banking software products for Transformational Programs in the Banking Sector, managing vendor performance and minimizing operational costs Expert leader in vision statement realisation for digital transformation within the Insurance Industry. Recognised for delivering complex development projects for new products and services in the Insurance & Bancassurance Market Specialised in Digital Programs that support Customer-Centric Needs and companywide change initiatives, in web-based, mobile applications (UX/UI), customer portals, CRM integrations, enabling digital selling of insurance products, increasing company profits and market share.

Awarded at this year's Digital Finance Awards held in Athens for Best Digital Initiative for Automative Product & Best New/special Digital Product Launch.

Contract-based work for hospitality industry and property management - CK Consulting Services LTD

(2025-01)

Contract-based work for hospitality industry and property management (private companies)

• Web Development
• AI Workflow and web developments
• Mobile Development
• Internal digital transformation of manual financial processes and agent related processes with AI integrations
• Property Management & construction completion

Program Manager ISD - Microsoft

(2024-11 - 2025-04)

Banking Projects -Power BI /CRM Dynamics Transformation/Azure Cloud Services/ AI in Customer Services/AI Agentic Marketing Cloud Journeys using customer insights

Digital Transformation /Owner - CK Consulting LTD, Greece - Greece

(2021-01 - 2024-10)

Partner Agreement with Groupama Insurance Company - Strategic CEO Programs. Developed & led the Transformation program for CEO of the Health, Life, Unit Linked and Claims Division in automating all Business Processes and digitalizing the legacy core insurance system for preparation of a UI system interface and cost reduction in process time and Resource utilization. Benefit realization in terms of Operational efficiency, reduction in operational costs from manual non-automated processes and time-consuming procedures with an increase in qualitative work, Security controls, Risk control and a decrease on resource dependency via automation.

Developed & led the transformational program for CEO vision realisation to enter a new market with direct sales channel to boost profits and market share in Non-Life Business Sector.

• CRM Salesforce Financial Services & Marketing Cloud implementation & customisation
• Website Development, mobile & Portal Design & Development (UX/UI)
• Closure & migration to Salesforce CRM from MS Dynamics CRM– cost savings
• Migration & Integration to Legacy Core Insurance System & Datawarehouse
• Training, Support & post-support - line departments
• Management of Vendor parties in delivery, quality and Change Control
• Integration Development Layer & API's
• CRM licensing set-up and agreements for a new SAAS
• Set-up of 24/7 Call Centre ICAP & training to support channel
• RFP Documentation for Scope of Work
• Legal Contract Review of Selected Vendor Contracts
• Vendor Evaluation & Scoring for Program Selection

Customer Services Director - Banktech, Temenos Partner, Greece - Greece

(2019-01 - 2020-12)

Directed customer services, headed sales operations, managing Eastern Europe's banking clients, leading implementation of Temenos banking products, and providing pre-sales and post-sales support

Program Manager | CRM Manager / Process Improvements Manager - NN Hellas, Greece - Greece

(2004-01 - 2017-12)

Developed, led and managed IT-driven projects. Defined SOW, roadmaps, PID's and budgets for full life cycle project management from inception to market launch.. Creation of Project Plans, reporting, and stakeholder communication.

Managed risks, initiated corrective actions, and conducted project evaluations. Led program planning, updating, and progress reporting. Executed stakeholder management and program boards, steering committees, and vendor party engagement.

Spearheaded process improvements as the Process Manager for projects. Executed closure of NN employees' Defined Benefit (DB) Plan, orchestrating transfer to new Defined Contribution (DC) plan. Managed legal, financial, and human resource processes.

Led stakeholder management, collaborating with Employee Union Parties, Human Resources, Legal, and Operational Parties for seamless pension scheme conversion. Recognized for successful leadership in acquisition of Sogecap Paris SA Group Loans/Mortgages portfolio, ensuring compliance with Paris Regulators and Greek Ministry of Finance regulations.

• Transformed Customer Service, CRM implementations and Customer Direct Processes achieving 90% first call TO
• Initiated and Led Data Quality Programs improving quality of data by 80%
• Created and designed Customer Data Department for customer support and services
• Fast Close Project – Financial accuracy and month end closing process
• Portfolio Transfer Projects – Retention of commissions to company P&L
• New Health Products & Renewal of yearly Health Products - Increase in P&L
• Defined Benefits – Employee Pension Products cost savings +/-10M
• Workday HR software implementation
• Achieved 30% operational cost reductions
• Increased company profits by 20% through redesign of commissions structure, retrieving commissions in Head Office due to agent transfers
• Enhanced operational efficiency for month-end closing, automating processes to reduce manual interventions and bottlenecks
• Achieved cost savings of 10M in retirement payouts through policy conversion

Program Portfolio Manager of Bancassurance Bank Pireaus & NN (. Lyseis Ygeias Gold) - NN Hellas & Bank Pireaus

(2011-01 - 2015-12)

Developed, designed and led end-to-end project lifecycles with Pireaus Bank Channel, resulting in millions of yearly revenues, increased market share & profitability to NN - Spearheaded & successfully. delivered the First Health Bankassurance product in the Greek Market with Direct Sales at +/- 1500 Bank Branches

• Pension Products – Annuity and Lump Sum
• Unisex Repricing of all products in Bank Portfolio
• Annual Renewals of Health Product Portfolio
• Waiver of Premium (WAP)

Management Consultant - Temenos - London, Geneva, Holland, Tunisia

Successfully Led and implemented transformational projects for back and front-office operations at Credit Suisse London and Guernsey, NN Amsterdam, and Arab Banking Corporation Tunisia.

Management Consultant - Ernst & Young Greece - Greece

Project Contractor - Morgan Stanley - London

Project Contractor - Gartmore Investments

Project Contractor - ING Bearings Bank - London

Fund Manager - Investec Bank - South Africa

Master - Bachelor of Commerce Finance - University of South-Africa

Bachelor - Bachelor of Commerce (Economics, Finance & Marketing) - University of the Witwatersrand