Andreea Gamaniuc

Highly driven and experienced Assistant General Manager with 5+ years of progressive leadership experience within fast-paced hospitality environments. Proven ability to oversee full site operations, lead high-performing teams, and deliver exceptional customer experience while maintaining strong commercial and compliance standards. Currently working as Assistant General Manager at Benugo, with full responsibility for operational performance, team leadership, payroll, stock control, ordering, audits, food safety, allergen compliance, training and service delivery.

Demonstrates strong decision-making skills, calm leadership under pressure, and the ability to manage multiple priorities in a high-volume environment. Recognised for strong leadership, operational control and problem-solving ability, achieving a 95% audit result. Passionate about developing teams, improving efficiency, and driving consistent business performance.

Assistant General Manager - Benugo

(2021-01)

Responsible for supporting and leading the full day-to-day operations of a high-volume hospitality site, ensuring smooth service delivery, strong team performance, and full compliance with company and legal standards.

• Lead, support and motivate a large and diverse team, ensuring high performance and accountability across all departments.
• Act as a key leadership figure on site, supporting the General Manager in driving operational excellence.
• Train, coach and develop Team Leaders and staff, building confidence, capability and ownership.
• Set clear expectations for service standards, behaviour, hygiene and operational performance.
• Provide strong leadership during peak trading periods, ensuring calm, structured and effective decision-making.
• Manage staff performance, conduct regular feedback and support continuous improvement.
• Oversee daily site operations to ensure efficiency, consistency and high-quality service delivery.
• Take responsibility for payroll, stock control, ordering, stocktake and weekly financial/operational close processes.
• Monitor sales performance, stock usage and waste levels to support commercial targets.
• Manage supplier relationships, resolve delivery issues and ensure accurate stock flow.
• Coordinate operations across multiple service areas, ensuring smooth workflow and prioritisation.
• Identify operational risks and implement immediate solutions to minimise business disruption.
• Support the General Manager in achieving business KPIs and operational goals.
• Maintain full compliance with food safety, hygiene, allergen and legal requirements.
• Ensure all team members are trained and consistently following company procedures.
• Lead preparation for internal and external audits, ensuring readiness at all times.
• Achieved a 95% audit score, demonstrating strong operational control and attention to detail.
• Maintain strict standards for cleanliness, pest prevention and site security.
• Ensure accurate labelling, documentation and record keeping across all operational areas.
• Lead by example in delivering exceptional customer service standards.
• Handle escalated customer issues professionally and efficiently, ensuring positive outcomes.
• Maintain service quality during high-volume and high-pressure trading periods.
• Balance customer satisfaction with operational efficiency and commercial performance.
• Continuously improve service delivery through team feedback and operational adjustments.

Bachelor's Degree - Business and Events Management - ANGLIA RUSKIN UNIVERSITY (2025)