Andreea Sarateanu

Customer-focused Service Advisor with three years' experience managing bookings, invoicing, complaints, and day-to-day coordination in busy garages. Confident handling high workloads while maintaining strong customer relationships and meeting targets. Currently studying a Senior Management course and open to administrative or service-based roles.

Service Advisor - Arnold Clark BMW/Mini - Inverness

(2025-03)

• Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
• Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
• Assessed required repairs and advised customers of cost and timescale for work completion.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Waitress - The Mustard Seed - Inverness

(2024-06 - 2025-03)

• Maintained an excellent level of service in a busy and demanding restaurant environment.
• Checked in with customers during meals to ensure orders were received correctly and met guests' expectations.
• Worked well with kitchen staff to ensure order accuracy.
• Provided great service to customers and improved the overall dining experience.

Receptionist/Service Advisor - Hawco Volkswagen Group - Inverness

(2022-06 - 2024-06)

• Consulted with mechanics for necessary repairs, and provided cost estimates to customers.
• Handled appointment scheduling to ensure smooth daily operations.
• Managed a high volume of phone calls, resulting in effective communication flow within the department.
• Investigated customer issues to find an acceptable conclusion and prevent recurrence.
• Prepared necessary job cards to facilitate smooth customer interactions.

Service Desk Analyst - Capgemini - Inverness

(2022-01 - 2022-06)

• Answering calls from Nationwide employees, taking the time to understand what the issues are, and completing the necessary tasks to help them resolve these issues.
• Logging users' incidents correctly and taking note of all details and issues to ensure these are stored correctly and sent to the specific team to deal with properly.
• Delivered remote support to users, guiding them through step-by-step solutions.

Salon Assistant - Indigo Sun - Inverness

(2021-04 - 2021-07)

• Keeping the salon tidy and fully stocked with lotions
• Using the salon software and computers to keep track of commission, inventory and new/returning customers.
• Responsible for stock take and clean-up/lock up at the end of the night which includes cashing up.

Higher Level - Administration, Business Management, English - Millburn Academy (2021-01)

Higher Level Exams - Administration, Business Management, English - Millburn Academy

National 5 Level - Administration, Business Management, English, Maths - Millburn Academy

National 5 Level Exams - Administration, Business Management, English, Maths - Millburn Academy