Andreea Stinga

Deliver professional and efficient customer service within a busy retail environment, responding to customer queries and resolving issues independently. Process cash and card transactions accurately and operate tills in accordance with company procedures.

Manage

Click & Collect orders, ensuring orders are processed accurately and efficiently.

General Assistant - Hobby Craft

(2025-10)

• Deliver professional and efficient customer service within a busy retail environment, responding to customer queries and resolving issues independently.
• Process cash and card transactions accurately and operate tills in accordance with company procedures.
• Manage Click & Collect orders, ensuring orders are processed accurately and efficiently.
• Maintain high shop-floor standards, including stock replenishment, organisation and presentation.
• Assist with stock control and inventory-related tasks, demonstrating strong attention to detail and organisation.
• Support and assist with customer workshops, developing communication, teamwork and interpersonal skills.
• Balance employment alongside university studies, demonstrating strong time management, reliability and commitment.

Volunteer - Citizen's advice - London, England

(2024-11 - 2025-05)

• Assisted with real-life client cases, researching relevant legislation, guidance and policies to identify appropriate courses of action.
• Developed strong legal research and analytical skills by applying legislation to individual and often complex circumstances.
• Managed multiple cases and competing priorities while maintaining accuracy, confidentiality and professional standards.
• Communicated information clearly to clients through both face-to-face and email advice.
• Developed proficiency in Microsoft Word and Excel through case management, documentation and administrative tasks.
• Handled sensitive client information in accordance with confidentiality and data protection requirements.

Work experience - Fbarnes Solicitors

(2021-07 - 2021-07)

• Shadowed solicitors across a range of activities, gaining first-hand insight into legal practice and client management.
• Observed the process of drafting a will from initial client discussions through to completion.
• Gained an understanding of the importance of confidentiality and appropriate handling of sensitive client information and documentation.
• Observed client meetings and developed an understanding of professional communication and client care within a legal environment.

Bachelor of Arts - Criminology with Criminal Justice (2023-09 - 2026-05)