Cashier/Customer Service Assistant at Playland Amusements (2025-11 – 2026-03)
- Delivered friendly and efficient customer service, assisting customers with enquiries and ensuring a positive experience.
- Handled cash and card transactions accurately on a daily basis, maintaining a high level of attention to detail.
- Prepared and served beverages in a fast-paced environment while maintaining quality and hygiene standards.
- Recorded customer interactions and feedback to support effective communication and service improvement.
- Maintained cleanliness and organisation of all customer-facing areas in line with health and safety regulations.
- Monitored and reconciled transactions made through the in-house ATM system, ensuring accuracy and accountability.
- Managed high-volume workloads, balancing multiple tasks efficiently during busy periods.
- Worked collaboratively with team members to ensure smooth day-to-day operations.
- Followed company policies and procedures, including security and cash-handling protocols.
Customer Support Advisor at FirstSource Solutions (2024-07 – 2025-05)
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Handled phone, email and enquiries with consistent customer service across multiple channels
- Processed inbound customer calls, providing information on service or product upgrades
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Provided technical guidance and hands-on support to all customers
Apprentice IT Service Desk Analyst at Node4 (2023-10 – 2024-03)
- Troubleshot operating systems, hardware and software problems to identify root causes
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate
E-Commerce at Self-Made (2021-09 – 2024-01)
- Ensuring orders are prioritised, organised and packaged appropriately to required timelines
- Creating & maintaining product listings on multiple online marketplaces including a shopify website
- Ensuring accuracy in product descriptions, images and prices
- Data entry
- Product marketing via social media
- Email marketing
- Fulfilling orders
- Managing promotions and discounts on the website
- Designed the overall look of the website
Customer Service Representative at Volunteer (2021-01 – 2023-10)
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled
- Implemented staffing strategies to meet business demands
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
Warehouse Operative at Groundforce Shorco (2023-05 – 2023-08)
- Promptly processed orders to maintain clean and tidy production area
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage
- Carried out day-day-day support duties accurately and efficiently
- Followed safe lifting techniques and individual resident lifting instructions
Manual Labourer at Family Owned (2021-01 – 2023-01)
- Unloaded material deliveries, tools and equipment with efficiency to minimise production delays
- Demonstrated excellent stamina and manual dexterity
- Utilised PPE on site to prevent accidents
- Prepared sites and surfaces for concreting
