Andrew Hedgehogs

A hard‑working, reliable and punctual person who enjoys a challenge. Experienced in busy environments where prioritizing tasks and supporting customers politely and efficiently is essential. Strong telephone manner, fluent in Italian, fluent in English, and conversational in Spanish. I am seeking a new challenge and the opportunity to gain skills and experience in a new career.

Online Service Crew at ASDA Patchway (2021-01 – Present)

• Order Selection — Selecting customer orders while maintaining speed, accuracy and product safety.
• Customer Assistance — Supporting customers on the shop floor and resolving queries in a friendly, efficient manner.
• Order Preparation — Preparing online orders for dispatch, ensuring items are packed securely and correctly.
• Workplace Standards — Maintaining clean, organised working areas and following health & safety procedures.
• Team Collaboration — Working closely with colleagues to meet deadlines and daily targets.
• Click & Collect — Dispensing Click & Collect orders to customers and couriers.

Office Cleaner at Super Clean Bristol (2019-06 – 2021-01)

• Key Holder Duties — Opening and securing the premises.
• COSHH‑Compliant Cleaning — Cleaning to the highest standard while complying with COSHH regulations.
• Floor Care — Sweeping, vacuuming and mopping.
• Surface Cleaning — Dusting and sanitising surfaces.
• Washroom Maintenance — Cleaning and restocking washrooms.

Cleaning Operative at Britannia (2014-10 – 2021-02)

• Shop Floor Cleaning — Sweeping, vacuuming and mopping shop floor and back‑of‑house areas.
• Dusting — Maintaining clean displays and surfaces.
• Washroom Cleaning — Cleaning and restocking facilities.

Construction Labourer at Employ Staff Agency (2014-04 – 2014-04)

• Site Support — Assisting trades and general labouring tasks.
• Site Clearance — Removing waste and leftover materials.
• Manual Handling — Carrying and moving materials safely.
• Groundwork — Digging and shoveling as required.

Room Attendant at LHA Hostels (2008-01 – 2011-01)

• Housekeeping Duties — Rubbish removal, vacuuming, cleaning bathrooms, dusting and maintaining communal areas.
• Staff Training — Training new staff on housekeeping procedures.
• Reception Cover — Assisting at reception when required.
• Guest Support — Handling guest complaints and ensuring issues were resolved or escalated appropriately.

Kitchen Assistant at Young & Co Brewery (2010-12 – 2010-12)

• Food Preparation — Preparing chips, burgers, cold dishes and vegetables.
• Kitchen Hygiene — Keeping the kitchen clean and tidy throughout service.
• End‑of‑Service Cleaning — Cleaning down the kitchen at the end of service.

Sales Assistant at West Cornwall Pasty Company (2009-10 – 2010-03)

• Customer Service — Serving customers in a fast‑paced environment.
• Cash Handling — Managing cash, card payments and end‑of‑day balances.
• Coffee Preparation — Known for preparing both popular and unusual coffee requests quickly.

Work Experience at Richard Austin Alloys

• Forklift Operation — Counterbalance forklift use.
• Order Picking
• Warehouse Duties
• Housekeeping — Keeping warehouse areas clean and tidy.

Volunteer Shop Assistant at Oxfam (2011-01 – 2014-12)

• Customer Service
• Stock Rotation
• Till Operation

High School Diploma in Tourism (2007-01)