IT Training Professional with 20+ Years Experience
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An IT professional with over 20 years training delivery & creating training content in both Microsoft Office 365, Copilot, and Bespoke applications, including CRM & ERP software, such as Oracle & Salesforce, SAP as well as Copilot and Microsoft 365 training through classroom sessions, webinars, workshops, and one-to-one coaching, both in person and online. Organisations trained include Costain Plc, Natwest, Barratt Redrow plc Linklatters, Barclays, Sony, Lotus Development UK, Sellafield Ltd, and in the public sector the MET Office, London Transport, Parkside NHS Trust, Rotherham, Camden, and Ealing Local Authorities. I also have over 10 years' experience working in a UK wide field based role within the Construction Industry, training staff at all levels on ERP systems including subcontractor management, procurement, finance and asset management.
This included work order processing, working with stakeholders and technical teams to promote best practice across the business across the UK working independently but part of wider team.
Software Training Consultant - Self Employed - UK
(2023-07)
Delivering software training and services on a freelance basis UK wide on bespoke and Microsoft 365 software. Additional services include creating training documentation, course development, template development and design. Software trained includes M365, Teams, Copilot, Planner. SAP, and bespoke applications in Construction and Healthcare.
IT Training Consultant - Access Software Group Plc.
(2022-03 - 2023-06)
Delivering & Implementing tailored training solutions customers on specialist project costing software. Additional responsibility for finding client requirements, designing training solutions, creating training documentation, course development, responsible for transition from classroom based training to online delivery. Development of online training materials using Camtasia software using videos and training guides.
Use of Salesforce for CRM applications and MS TEAMs to deliver training remotely
NVQ Assessor / IT Trainer - University of Sunderland
(2019-06 - 2022-02)
Delivered Information Technology training to staff as part of providing IT Skills to SME Business in the NE as part of the ERDF Funded project. This involved NVQ L2/L3 in IT Skills conducting workplace assessments and training.
ERP Functional Skills Specialist - Business Systems Group, Costain Plc. - UK
(2007-03 - 2019-03)
Delivering software training to staff across the UK on EnterpriseOne / JD Edwards ERP Systems, Office 365 and Document Management Software. I also provided support, consultancy and training on new projects, rollouts and Joint Ventures. Additional responsibility for creating tailored training solutions based on business needs and project requirements. This required understanding of business process and working with SME and end users across the business.
BSc Honours - Technology and Management Science - University of Bradford (1990 - 1994)
BTEC OND - Computer Engineering - Barnsley College of Technology (1988 - 1990)
GCSE - Thurnscoe Comprehensive School (1983 - 1988)
