Session Leader / Trainer at Service Club (2024-10 – Present)
Initially face-to-face in Chichester for approximately three months, then hybrid; fully remote since mid-Jul 2025.
- Deliver structured sessions for groups of 15-25 participants, coordinating logistics, participant communication and digital platforms.
- Prepare for sessions assigned by the manager, meet delivery deadlines and respond to participant requirements.
- Use Disprz and Class.com to support live delivery, participant engagement and session administration.
- Resolve participant and platform issues during live sessions, escalating complex problems when further support is needed.
- Explain session instructions and platform features clearly to participants with different levels of digital confidence.
Marketing Director at Group of family-owned businesses (2020-01 – 2022-02)
- Coordinated marketing activity across seven brands, balancing campaigns, project deadlines and stakeholder requirements.
- Used Trello to structure tasks and project workflows, making priorities and responsibilities easier to track.
- Managed concurrent projects and coordinated internal stakeholders, external suppliers and contractors.
- Worked with service providers to resolve delivery issues and keep projects moving against agreed timelines.
- Worked directly with business owners to agree priorities and coordinate marketing activity across their businesses.
Founder / Business Owner at IT Business (2005 – 2014)
- Ran a computer and digital equipment business, managing customer enquiries, technical work and project delivery.
- Managed client requirements, suppliers and delivery timelines across concurrent projects.
- Translated technical issues into clear, practical explanations for non-technical clients.
- Took responsibility for day-to-day operations, customer relationships and issue resolution.
- Built computers to customer specifications and provided technical support at customer premises.
Freelance Web Developer & Digital Marketing, Self-employed (2022-01 – 2022-12)
- Built and administered a WordPress-based training platform, working with LMS, payment and checkout systems, hosting and analytics.
- Coordinated technical services and resolved platform issues, including downtime and migration to a dedicated server when traffic increased.
- Managed client requirements and translated them into practical digital solutions.
- Trained the client team to operate the platform independently after handover.
- Worked remotely and independently, prioritising tasks and resolving technical and operational issues.
Business Development & Team Leader, Self-employed (2011-08 – 2019-12)
- Built and supported a network of 260+ independent partners across six countries.
- Recruited, onboarded and trained new partners through webinars, group sessions and individual support.
- Coordinated communication and ongoing support across a geographically distributed network.
- Managed multiple priorities independently and resolved day-to-day partner and operational issues.
