Andror Mereweather Thompson

I am a friendly, outgoing individual who is flexible in approach to all tasks undertaken. I enjoy working as a part of a team but equally capable of working alone and without supervision when required. I'm extremely self-motivated and flexible with a keen willingness to learn new tasks.

I'm currently seeking a position in a busy and challenging environment where me existing skills and talents can be fully utilised and enhanced. I'm willing to undertake any training necessary in order to carry out tasks to the highest possible standards.

Accounts Manager - Novellini

(2024-01 - 2025-11)

• Processing orders of our showers for bathroom companies
• Answering customer and business queries and advising the best shower/products needed for what they're seeking
• Liaising with other companies and businesses into doing business with us and notifying sales reps
• Any issues with the products I arrange for engineers to visit or we'll send a free spare part as a goodwill gesture depending on the situation
• Filing, Printing and faxing orders in the office
• Collecting stock from our courier and sometimes getting rid of faulty and unusable stock

Retentions Agent / Customer Relations Officer / Fraud Triage Officer - Webhelp Vodafone

(2022-10 - 2023-11)

• Retentions Agent: Answering inbound calls from customers who want to make an upgrade on there services as well as promoting our newest devices and deals
• Customer Relations Officer: Handling cases of complaints from our customers and fixing whatever issues they may have had and offering compensation depending on the severity of the complaint
• Fraud Triage Officer: Answering inbound calls from customers who have been victims of fraud on there devices and raising this cases to our co operate security for investigation

Sales Assistant - BAT

(2021-06 - 2022-11)

• Working with the Vape company Vuse and selling different flavoured vapes to customers via a stand in the WH Smith store as well as promoting the newest brands and discounts

Passenger Ambassador - Heathrow Airport

(2020-01 - 2020-03)

• Escorting & directing passengers who may be lost or disabled, towards the correct terminals and also encouraging them to buy necessary products in the the Duty-Free stores

Sales Assistant - Artisan People - Heathrow Airport Terminal 3

(2019-11 - 2020-12)

• Promoting and selling alcoholic brands to passing customers in Terminal 3 via a stand

Part time TEFL English Teacher

Customer Service Assistant - BOOTS Chemist - Heathrow Airport Terminal 1 & 2, Twickenham Store, Chiswick Store

(2010-12 - 2018-09)

• Attend to customers on the shop floor
• Attend to customers at the cash till
• Put out stock on the shelves
• Clean out fridges regularly and check that items are within their sell by date
• Recommend over the counter medication for various illnesses

Safety Steward - Wembley Arena

(2006-06 - 2007-04)

• Showing customers to their seats
• Responsible for checking tickets
• Monitoring the site area during venues
• Transporting equipment to the relevant areas
• Maintaining a safe area for customers and staff

UNDERGRADUATE DEGREE - PERFORMING ARTS - LONDON METROPOLITAN UNIVERSITY (2008 - 2009)

LEVEL 3 BTEC NATIONAL CERTIFICATE - PERFORMING ARTS - EDEXCEL (2007 - 2008)

GNVQ - Foundation I.T. (2003 - 2005)

GCSE - Drama (1997 - 2002)