Healthcare assistant at St Andrews (2023 – Present)
Support Worker at Empathcare24 (2021-03 – Present)
Supporting and enabling people with learning disabilities, autism, physical disabilities, mental health needs, communication difficulties and/or complex health needs to live independently
- Help people with communication difficulties express themselves and make decisions.
- Being on hand to guide and advise, listen and understand, build confidence and self-esteem. Keeping the people, we support safe at home and in the community.
- Working with health professionals to support any medical needs, including making and attending any necessary appointments or administering medication
- Delivered high-quality end-of-life care to admitted patients. Liaised with general practitioners of patients in their residence
- Took medical history of patients and performed physical exams. Assessed medical test results to identify abnormal findings
- Improved efficiency by 30% by creating accurate and comprehensive healthcare records in electronic and paper formats
Customer Service advisor at Ant Marketing (2021-10 – 2022-03)
- Demonstrating a professional and positive attitude to customers and colleagues alike
- Managing own response and reactions carefully when faced with demanding situations.
- Undertaking interviews over the telephone with people testing positive with COVID-19 and their contacts in line with standard call scripts and operating procedures.
- Escalating and referring challenging or complex cases or incidents and outbreaks of COVID19
- Facilitating translation services for non-English speaking customers according to outlined procedures
- Evaluating the needs of the customer to determine the best course of action to assist in scheduling a COVID19 vaccine appointment
- Transferring callers to appropriate entities according to the established guidelines
Warehouse operative at Wincanton Sainsburys (2020-08 – 2021-01)
- Completing tasks using a handheld warehouse management device
- Completing a number of manual handling tasks, with and without the use of MHE
- Ensuring the picking, assembling, relocation and despatching of stock is completed to the required standard.
- maintaining picking speeds in the top 98%
Sales Assistant and Administration at Next (2018-06 – 2019-12)
I first began to work at next during first year as a temporary during my first year then Promoted to weekend Administration before placement year began. My role involved me.
- Perform daily store administration tasks, which includes stock and cash handling
- Ensure smooth running of the admin processes and the reduction of store costs by continuously identifying and solving problems
- Support the store in delivering great audit results
- Keeping clam, while respond quickly and effectively to any customer needs or questions even on the busiest days.
Sales Assistant (Temp) at Slaters (2018-04 – 2018-06)
- Greeting customers upon arrival in the store
- Keeping the high-quality standards of stock consistent also high level on the shelf
- Measuring the customers body for the perfect fitting.
- Styling for occasion.
- Knowledge of different body types and how to dress them in the most flattering way.
- Creativity and innovation
- Eye for detail
- Well organised
