Career Highlights
- Fidelity Intl. identified widespread dissatisfaction with globally inconsistent, unreliable meeting rooms. As Senior Technical Manager, Head of Audio Visual, led modernisation of 600+ rooms across 20 countries. Introduced innovation labs; defined global standards; introduced scalable “room-in-a-box” model for rapid rollout; and directed regional and global project teams. Succeeded in lifting satisfaction from 30% to 80%, cutting AV incidents by 75%, and reducing delivery costs by 50%+, with programme shortlisted for an innovation award, instrumental in Fidelity winning Best Digital Workplace.
- Fidelity Intl. sought to transform a fragmented digital workplace with low O365 adoption and poor collaboration. As Senior Technical Manager, Immersive Technology, led transformation across people, processes and systems. Embedded Teams and SharePoint; launched global digital skills and adoption initiatives; led user persona mapping; piloted AI Copilot for 200+ users; nurtured collaborative Microsoft partnership; and scaled VR for global collaboration. Succeeded in doubling Teams adoption to 90%, cutting email volume by 40%, instrumental in Fidelity winning Digital Workplace of the Year.
- Fidelity Intl.’s paper-based process for global board meetings burdened senior executives and required days of manual collation. As Technical Manager, led development of an iPad-based paper production and distribution portal. Built and pitched PoC to Chairman and Board; managed complex global rollout; provided personalised support and training to key stakeholders unfamiliar with digital tools; and coordinated progress updates across numerous stakeholder groups. Succeeded in reducing paper use by 95% and cutting preparation effort by 80% while modernising executive governance.
Mar 2024 to Date: EdXRation, Vigo: Founder & Head of Enterprise Solutions
Enterprise-ready immersive technology platform that enhances wellbeing, cognition, and engagement for elderly people in care environments.
- Introduced an immersive enterprise technology solution into UK healthcare settings, addressing wellbeing, cognitive and mobility needs of elderly dementia patients through a clinically aligned VR platform.
- Managed full end-to-end delivery of a complex enterprise technology solution across 20+ customer organisations, spanning product design, configuration, implementation, and customer success.
- Led onboarding, deployment, training and support, driving measurable impact and frontline adoption.
- Built and coordinated a multi-vendor ecosystem (hardware, software, clinical partners) to deliver a scalable, integrated enterprise solution.
- Developed data-led value propositions and customer-facing materials, including a white paper translating technical concepts for non-technical stakeholders.
- Owned go-to-market execution, including customer engagement, promotional activity, and positioning via NHS and industry channels.
- Conducted feasibility work, market analysis, and product localisation to ensure compliance with UK care standards and alignment with clinical workflows.
Key Projects & Achievements:
- Delivered a 30% reduction in dementia-related behavioural symptoms in a controlled care environment.
- Achieved NPS of 85 from frontline teams through intuitive onboarding and demonstrable impact.
- Positioned the platform as a clinically credible tool by aligning to NHS publications and research.
- Scaled a cost-effective UK market entry by benchmarking global solutions, securing sole-distribution rights, and avoiding prohibitive build costs.
May 2010 to Apr 2024: Fidelity International: Various Roles to Senior Technical Manager, Digital Workplace Tools & Immersive Technology
Fidelity International provides investment and retirement solutions to millions of customers worldwide through a blend of financial expertise and modern technology platforms.
- Initially appointed Senior Technical Manager, Head of Executive Support & Mobile Digital Technology in 2010. Achieved a number of promotions with a transformative impact in each role to attain the position of Senior Technical Manager Digital Workplace Tools and Immersive Technology in 2022.
May 2022 to Apr 2024: Senior Technical Manager, Digital Workplace Tools & Immersive Technology
- Partnered with cross-functional leaders to modernise digital collaboration, transform employee experience, and introduce immersive, AI-driven technologies across a 5,000+ employee global enterprise.
- Acted as a senior technology business partner to business heads and functional leaders, driving enterprise-wide collaboration, adoption and cultural change.
- Oversaw strategic deployment of Office 365, AI tools, VR/AR platforms, and digital workplace technologies to enhance productivity, engagement, and operational efficiency.
- Designed and implemented immersive technology programmes, using VR/AR to support training, collaboration, global events, and leadership engagement.
- Managed vendor relationships, optimised enterprise licensing, negotiated contracts, and strengthened Fidelity’s strategic partnership with Microsoft.
- Modernised the digital workplace by addressing low adoption, fragmented tools, and user pain points.
- Consolidated collaboration tools, enhancing performance and reducing licensing overheads.
- Introduced learning approaches such as gamification and skill-sharing to democratise digital capabilities.
- Defined workforce personas and engagement strategies to align tools with user needs and working styles.
- Collaborated with stakeholders across regions to prioritise initiatives, address change resistance, and measure adoption outcomes.
K
ey Projects & Achievements:
- Doubled Microsoft Teams adoption to 90–95%, reducing internal email volumes by 40% and delivering a 25% NPS uplift in employee satisfaction.
- Cut global travel by 45% by scaling immersive VR collaboration, enabling real-time global teamwork.
- Pioneered adoption of AI Copilot, securing funding and deploying to 200+ early users.
- Launched Fidelity’s immersive technology function, introducing VR/AR at scale (200+ devices) and delivering a secure global metaverse platform used for recruitment fairs and investor events.
- Reduced licensing costs by 15% through consolidation of redundant tools and spend optimisation.
- Built, coached and scaled a global digital champions network to uplift digital skills and sustain adoption.
Feb 2017 to May 2022: Senior Technical Manager, Head of Audio-Visual & Multimedia
- Appointed to a newly created role with a global innovation mandate to transform Fidelity’s audio-visual and multimedia experience, standardising fragmented operations and elevating digital engagement across 700+ spaces in 20 countries.
- Directed global design, deployment, and management of AV systems, hybrid collaboration solutions, broadcast capabilities, and enterprise video tools.
- Managed product and service lifecycles, incident and change governance, vendor performance, and enterprise service levels.
- Led a distributed team (UK direct reports plus regional cross-functional staff across all major hubs), ensuring consistent delivery and operational excellence.
- Standardised global processes, support models, and monitoring frameworks to ensure reliable, repeatable AV experiences across regions.
- Managed AV integration for major office buildouts, working with architects, programme teams, and contractors to deliver end-to-end solutions for new HQ and international sites.
- Developed adoption strategies and operational roadmaps for enterprise video and collaboration SaaS platforms, aligning capabilities with business needs.
- Partnered with executive leaders and business units to enhance communications, improve hybrid collaboration, and uplift enterprise digital experience.
Key Projects & Achievements:
- Lifted global AV satisfaction from 30% to 80% through standardisation, modernisation and innovation.
- Reduced AV incidents by 75% and cut delivery costs by over 50% via scalable “room-in-a-box” standards and a globalised operating model.
- Standardised AV across 60700+ rooms globally, reducing support costs by 20% and increasing user satisfaction by 35%.
- Delivered AV integration for three flagship, multi-million-pound offices (London, Paris, India), with the Paris site shortlisted for Global AV Awards – Most Innovative Implementation (2020).
- Established TV studios in London and Hong Kong, supporting 1,000+ live broadcasts, including BBC and CNBC, winning AV Awards: Best AV Integration Project.
- Scaled enterprise video and multimedia SaaS (Zoom, Qumu, CaptionHub), enabling global content creation, streaming, and on-demand engagement.
- Instrumental in Fidelity winning Digital Workplace of the Year (2021) through reimagined AV, hybrid collaboration, and multimedia capabilities.
May 2010 to May 2017: Senior Technical Manager, Head of Executive Support & Mobile Digital Technology
- Led global delivery of enterprise mobile technology and executive support services, modernising digital tools and end-to-end experiences for senior leaders and VIP stakeholders across 20+ global locations.
- Directed a cross-functional global team responsible for enterprise mobile technology (iOS, MDM, BYOD) and high-touch executive support services.
Key Projects & Achievements:
- Modernised Fidelity’s executive digital ecosystem by replacing legacy processes with intuitive mobile solutions and secure, streamlined digital workflows.
- Reduced Board meeting paper use by 95% and cut preparation effort by 80% by designing and globally rolling out an iPad-based digital paper production and distribution portal.
- Delivered Fidelity’s first 24/7 elite support function for the CEO, SLT, Board members, and external dignitaries and high-net-worth stakeholders, achieving 100% satisfaction across 250+ VIPs.
- Orchestrated 40+ global quarterly Board meetings with zero technical disruption, ensuring flawless execution in multiple international jurisdictions.
- Successfully transitioned the enterprise from BlackBerry to iOS/BYOD, delivering significant cost savings and enabling app-driven productivity improvements.
- Built Fidelity’s first enterprise mobile app development team, enabling SaaS integration.
- Architected and deployed an enterprise iPad board portal, cutting preparation and distribution time by 60% and transforming Board governance efficiency.
Earlier Career
- 02/2006 to 06/2010: Fidelity Investments: Technical Desktop Manager
Board Advisory Experience
2023 to 2025: Vigo Village School: Parent Governor
- Played a key role in OFSTED readiness, partnering with school leadership on strategy and supporting subject leaders across two primary areas to strengthen teaching and learning.
Education / Certification
- BA (Hons) Business Studies University of Plymouth
- ITIL Service Management
Recommendations
“Andy has a natural born ability to present and demonstrate to stakeholders at all levels, enabling the organisation to bring employees on the journey. Andy has a keen interest in all things technology and has ensured that Fidelity have stayed at the cutting edge of infrastructure despite ever-changing and challenging conditions. I wholeheartedly recommend Andy for his outstanding leadership, customer focus, and strategic vision.
Any organization would be fortunate to have him.” Zjelko Ivos, Senior Product Owner
“My experience of working closely with Andy was a very positive one. He showed an ability to quickly master complex briefs in the difficult space where emergent technology strategy and corporate communications needs intersect. There is typically a lot of ambiguity that needs to be worked through in projects of that type - Andy continually demonstrated the ability to lead by setting clear strategy, but also knew when are where to look for evidence of the need to adapt.” Gary Keene, Head of Audio Visual
