Andy

Accounting and Finance graduate. 16 years customer service experience with 8 years management experience. Kinaesthetic learning style.

1st Assistant Manager at McDonald's (2021-01 – Present)

• Control key store systems as well as coaching shift managers and trainee assistant managers on the systems, turning them into eventual system leads. Systems such as people practices, scheduling, recruitment, and training processes, inventory control, safety and security procedures, cash handling protocols, food safety, safety and security.
• Lead operational shifts with a focus on achieving and exceeding key performance indicators (KPIs).
• Coaching and mentoring Shift Managers and Crew Trainers to drive operational excellence and leadership on their shifts.
• 100% score on multiple "Putting People First Visits"
• 93% on the annual food safety inspection
• Consistently met or exceeded targets related to labour management, employee turnover, and training completion
• Championing McDonald's core values, fostering a positive culture through coaching and leading by example.
• Promoted from Crew Member to 1st Assistant Manager in just over 4 years.

New Schedule Trainer (Franchise Secondee) at McDonald's (2024-12 – Present)

• Selected to be one of 12 trainers as part of a project team for the rollout of a new scheduling system.
• Developed subject matter expertise in the new system
• Delivered group training sessions and presentations to audiences ranging from 16 to 50 participants, successfully training over 1,500 individuals.
• Travelled across the UK to facilitate training and build strong professional relationships within the McDonald's network.
• Provided post-deployment support to 20 organisations, encompassing over 200 store locations across the southeast.
• Gained a broader understanding of company operations and corporate structure through exposure to cross-departmental functions and wider business activities.

Aftersales Specialist at Car Store (2019-01 – 2020-12)

• Delivered high-quality customer service, including scheduling appointments and test drives through outbound and inbound calls.
• Conducted detailed vehicle appraisals with strong attention to detail and accuracy.
• Managed invoicing and parts ordering, including stock booking and inventory control within internal systems.
• Consistently achieved upselling targets by promoting additional products and services tailored to customer needs.

Duty Manager at Smyths Toys (2019-01 – 2019-12)

Floor Manager, Department Manager, General Sales Assistant at Matalan (2008-01 – 2019-12)

Server at Local Café (2007-01 – 2008-12)

BSc (Hons) in Accounting and Finance – University of Brighton (2020-01 – 2024-12)

Foundation Year – University of Brighton (2020-01 – 2021-12)

NVQ – Lifetime Training / Derby College (2013-01 – 2017-12)

Retail Knowledge Level 2 – Lifetime Training / Derby College (2013-01 – 2013-12)

Retail Knowledge Level 3 – Lifetime Training / Derby College (2017-01 – 2017-12)

Retail Skills – Management Level 3 – Lifetime Training / Derby College (2017-01 – 2017-12)

A-Levels – Teignmouth Community College (2008-01 – 2010-12)

A-Level in Applied business studies – Teignmouth Community College (2008-01 – 2010-12)

BTEC in Public services – Teignmouth Community College (2008-01 – 2010-12)

GCSE in Maths, Science, English, Geography, IT, Spanish, DiDa and Food technology – Teignmouth Community College (2003-01 – 2008-12)