Security Control Room Officer
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Outside of work, I am a family oriented and caring person who enjoys spending quality time with my children and making the most of life outside of work. I enjoy socialising with friends and family, days out, cooking, and creating a positive and happy environment for the people around me. I’m easy-going, approachable, and enjoy keeping busy, whether that’s planning activities, travelling, or simply relaxing and spending time with loved ones.
I pride myself on being dependable, supportive, and someone people can rely on. I enjoy meeting new people, learning new things, and challenging myself personally as well as professionally. I have a positive attitude, a good sense of humour, and always try to bring calmness and encouragement to those around me.
I am an experienced operations and customer support professional with a background in security control room operations and hospitality. In my current role, I monitor alarms and lone worker welfare systems, respond to incidents, manage escalation procedures, and provide support in a fast paced environment where attention to detail and calm decision-making are essential. I regularly handle high volumes of emails, maintain accurate records using ticketing systems, and coordinate communication between staff, clients, and multiple sites to ensure smooth day to day operations.
Alongside this, I have experience organising staff rotas and workforce scheduling across various locations, ensuring adequate cover and efficient resource planning. My previous experience as a chef has also strengthened my ability to work under pressure, multitask effectively, and deliver excellent customer service in demanding environments. I am highly organised, adaptable, and confident working independently or as part of a team, with strong communication and problem-solving skills suited to remote operations, coordination, and support roles.
Paediatric First Aid 2015 – present
Level 2 Team Leading ILM 2015 – present
Level 2 Food Hygiene Certificate 2015 – present
Personal Licence – 2015 – present De Vere Academy of Hospitality:
L2 apprenticeship in customer service (January – April 2011)
NVQ Level 2 in customer service
BTEC Level 2 in customer service
Key Skills in Communication Level 1
Approximately 130 hours working in a hotel
Wilmslow High School 2003 – 2008
9 GCSE's grades A - E
