Anesh Sugunakumar

First-Class Computer Science graduate with hands-on first-line IT support experience in school and office environments. Skilled in Active Directory password resets, Windows and printer troubleshooting, user support, fault escalation and technical documentation, with academic knowledge of cybersecurity, digital forensics and network security. Seeking an entry-level IT Support, Service Desk or Cybersecurity role.

Activity Coach - Premier Education UK - Glebe Primary School - Glebe Primary School

(2026-07)

• Activity delivery: Led and facilitated indoor and outdoor sessions for up to 16 children aged 4-11, including football, tennis, basketball, table tennis, water-based games and creative activities.
• Supervision & teamwork: Maintained a safe, positive environment; independently supervised larger split groups and all 16 children when required within a 2-person team.
• Behaviour & safety: Set up equipment, resolved disagreements and responded appropriately to minor incidents or injuries, escalating concerns when required.

IT Support Volunteer - Glebe Primary School - Glebe Primary School

(2026-06)

• Active Directory: Restored staff access by securely resetting passwords under guidance from the IT supervisor.
• Printer support: Restored printer availability by resolving connectivity and offline faults, clearing paper jams and verifying successful test prints.
• Hardware & setup: Improved workstation reliability and safety by checking PCs, monitors and peripherals, organising cabling and reporting unresolved faults.

Online/In-store Shop Volunteer - Oxfam

(2024-07 - 2024-09)

• Online listings: Created and verified 30+ product listings each week, maintaining accurate descriptions, pricing and records.
• Customer service: Resolved enquiries for 10+ customers per shift, helping maintain efficient service during busy periods.
• Workload management: Coordinated 30+ weekly online sales alongside in-store support, meeting deadlines while maintaining accuracy.

IT Support Work Experience - DNS Accountants

(2023-02 - 2023-07)

• Troubleshooting: Resolved hardware and software issues for 20+ users, reducing disruption to day-to-day operations.
• User support: Delivered first-line support, explained fixes clearly and escalated complex faults to minimise downtime.
• Systems & printers: Improved device reliability and protection by installing security software and updates and resolving printer connectivity, offline and queue issues.

BSc - Computer Science - Royal Holloway, University of London (2023 - 2026)

BTEC IT National Extended Diploma - IT - Stanmore College (2021 - 2023)

GCSE - Claremont High School (2015 - 2021)