Anesipho Dlamini

I am a very driven person that can work independent. I am very passionate when it comes to my work and strive for the best in what I do. Highly organized and detail-oriented professional with extensive experience in financial management, customer service, and team supervision. Adept at managing accounts, reconciling transactions, and maintaining strong client relationships to ensure smooth business operations.

Debtors Clerk & Telesales Supervisor at Rooikat Wholesale Liquors (2015-04 – 2025-08)

Creating new accounts, following up on outstanding accounts, reconciling accounts for clients, contacting debtors and requesting payment, maintaining records of all transactions and correspondence regarding debtors' accounts, handling and maintaining excellent client relationships whilst adhering to financial policies.

• Creating new accounts
• Follow up on outstanding accounts
• Reconciling of accounts for clients
• Contact debtors and request payment
• Maintain records of all transactions and correspondence regarding debtors' accounts
• Handle and maintain excellent client relationships, whilst adhering to financial policies
• Reconciling bank statements to account payments
• Credit stock returned from customers to their account
• Apply settlement discounts to customers' accounts
• Handling all account related quires and resolving them
• Assisting the Telesales with phone calls & orders
• Informing all customers of new products, price changes
• Product advertising and events on social media
• Assisting customers with consignment stock and functions
• Supervise and assist Telesales
• Developed and implemented efficient debt collection strategies that improved outstanding payment recovery
• Utilized CRM software to track customer interactions, streamline follow-ups, and enhance customer satisfaction

Personal Assistant at Moldura Minuto Custom Framing

Opening and closing of shop, daily cash up and banking, supervising of workshop and workers, stock takes, ordering of stock, creditors and debtors management, customer service, and salaries and HR related duties.

• Opening and closing of shop
• Daily cash up & Banking
• Supervising of workshop and workers
• Stock takes
• Ordering of stock
• Creditors & Debtors
• Customer Service
• Salaries & HR related duties
• Handled confidential correspondence and communications with discretion and professionalism
• Organized and maintained office filing systems and records to enhance information retrieval and office workflow

Manager at Sheet Street

Daily cash up and banking, receiving of stock, stock takes, IBT's and GRV's, merchandising, customer service, and general administration including targets and turnovers.

• Daily cash up & Banking
• Receiving of stock
• Stock takes
• IBT's & GRV's
• Merchandising
• Customer Service
• General Admin (Targets & Turnovers)
• Oversaw daily store operations including opening/closing, cash management, and staff supervision
• Coordinated stock management and order processing to streamline inventory flow and improve stock availability

Manager at Shoe City

Opening and closing of shop, daily cash up and banking, receiving of stock, stock takes, IBT's and GRV's, merchandising, customer service, and general administration including targets and turnovers.

• Opening and closing of shop
• Daily cash up & Banking
• Receiving of stock
• Stock takes
• IBT's & GRV's
• Merchandising
• Customer Service
• General Admin (Targets & Turnovers)
• Supervised staff to ensure efficient daily operations and adherence to company standards

Matriek in Grade 12 – Hoërskool ben vorster (1997 – 1997)