Angela Cook

Dedicated professional with a proactive attitude and exceptional time management skills, adept at handling customer service, complaint resolution, and cash operations with precision. Demonstrates expertise in merchandise control, stock replenishment, and product display setup while maintaining shop floor safety and cleanliness. Known for excellent communication abilities, attention to detail, and a team player mentality that drives effective multitasking and ensures optimal customer satisfaction.

Committed to leveraging product knowledge retention and positivity to enhance operational efficiency and contribute to organisational success.

Personal carer - Family carer - Grimsby, North East Lincolnshire

(2012-02)

• Ensured safety with constant supervision during mobility exercises.
• Administered first aid when needed, provided immediate relief from discomfort or distress.
• Maintained detailed records of care plans; ensured adherence to medical instructions.
• Enhanced wellbeing by preparing healthy meals and ensuring medication was taken on schedule.

Shop assistant - New Look - Scunthorpe, North Lincolnshire

(2009-11 - 2010-01)

• Facilitated smooth checkouts with efficient bagging and wrapping practices.
• Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
• Built rapport with frequent shoppers to foster loyal customer base.
• Greeted every customer warmly, promoting friendly atmosphere.
• Promoted sales and special promotions to increase store revenue.
• Handled queries regarding products, providing detailed information as necessary.
• Handled cash register efficiently, ensuring accurate transactions.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Upheld company policies whilst dealing with returns and exchanges.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.

Shop assistant - British Heart Foundation - Scunthorpe, North Lincolnshire

(2008-03 - 2009-03)

• Promoted sales and special promotions to increase store revenue.
• Handled queries regarding products, providing detailed information as necessary.
• Handled cash register efficiently, ensuring accurate transactions.
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Upheld company policies whilst dealing with returns and exchanges.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.

Kennel and cattery assistant - Burton kennels and cattery - Scunthorpe, North Lincolnshire

(2006-04 - 2007-08)

• Coordinated closely with management on shop floor layouts and visual merchandising.
• Assisted customers in finding desired items to enhance their shopping experience.
• Improved product visibility with strategic shelf arrangements.
• Greeted every customer warmly, promoting friendly atmosphere.
• Collaborated effectively with team members during busy periods.
• Conducted price checks at request of customers for clear communication on cost.
• Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
• Built rapport with frequent shoppers to foster loyal customer base.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Operated cash registers with accuracy and processed cash and card transactions.
• Completed opening and closing duties in line with established schedule.
• Delivered personalised customer service with a smile to promote return custom.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Facilitated socialisation opportunities among pets, fostering a harmonious living environment within the facility.
• Kept accurate records of each pet's medical history, facilitating effective treatment plans when required.
• Supervised group play activities amongst canines to promote positive interaction between different breeds.
• Exercised dogs regularly, promoting physical fitness and mental stimulation.
• Assisted in grooming tasks, reinforcing hygiene standards across the facility.
• Maintained clean and organised environment by regular cleaning of kennels and cattery areas.
• Ensured optimal animal health for improved mood and wellbeing by administering prescribed medications.
• Safeguarded pets' safety with diligent supervision during outdoor play sessions.
• Interacted positively with pet owners, establishing trust and rapport through clear communication about their pets' status.
• Provided daily feeding to maintain healthy nutrition levels for each animal.
• Fostered a calming atmosphere within the kennel and cattery environments through careful management of noise levels.
• Conducted thorough health checks, resulting in early detection of potential illness or injury.
• Delivered compassionate care to animals to boost their overall wellbeing and comfort level.
• Addressed specific dietary requirements for each pet, ensuring proper nutrition based on individual needs.
• Compiled detailed reports regarding each animal's behaviour patterns, aiding in understanding their unique needs better.
• Cleaned and sanitised cages and runs, safely transferring animals between kennels.
• Remained calm when handling animals to prevent chance of injury or reactive behaviour.
• Supervised outdoor enclosures, runs and play areas to support animal safety.
• Verified all kennel animals received consistent food and water according to care needs.
• Examined animals during kennel checks and reported concerns to supervisors.
• Supported canine wellness with regular outdoor walks.
• Verified security of animal holding areas to prevent escape.
• Bathed and groomed animals to remove dirt and parasites and restore coat health.
• Kept animal cages spotlessly clean to minimise infection risks.
• Bathed animals for maximum cleanliness and comfort.
• Fed, watered and toileted animals ahead of treatments.
• Assessed animal behaviours and conditions, tailoring treatments to suit.
• Maintained exceptional animal welfare during grooming and kennel stays.
• Sterilised grooming equipment between treatments for faultless hygiene standards.

NVQ Level 1 - Animal Care - Bishop Burton College (2004-09 - 2005-07)

First Diploma - Animal Care - Bishop Burton College (2005-09 - 2006-07)

National Award - Animal Care and Management - Bishop Burton College (2007-09 - 2008-07)