Angela Ford

Dedicated and compassionate Health & Social Care professional with over 11 years' experience delivering high-quality person-centred care within domiciliary and community care settings. An experienced Senior Care Lead with proven expertise in supervising care staff, managing rotas, administering medication, developing and reviewing care plans, and ensuring compliance with CQC standards and organisational policies. Holds an NVQ Level 3 in Health & Social Care and is First Aid trained, with strong leadership, communication and organisational skills.

Experienced in supporting individuals with a wide range of care needs while promoting dignity, independence and wellbeing. A reliable, professional and approachable team leader committed to delivering safe, compassionate care and supporting the continuous development of colleagues.

Senior Care Lead - PCT Wymondham - Wymondham

(2015-01)

Working within a busy domiciliary care service providing high-quality care and operational support to clients living independently within their own homes. Responsible for supervising care staff while ensuring all services are delivered safely, professionally and in accordance with individual care plans, company policies and regulatory requirements.

• Lead and support teams of Care Assistants delivering person-centred care.
• Prepare, monitor and amend staff rotas to ensure appropriate staffing levels and continuity of care.
• Develop, implement and regularly review personalised care plans.
• Complete medication plans and ensure all medication records remain accurate and compliant.
• Safely administer medication in accordance with company procedures and legislation.
• Conduct care reviews with clients and relatives to ensure changing needs are identified and addressed.
• Support service users with personal care, mobility, nutrition, medication and emotional wellbeing.
• Maintain accurate electronic and written care records.
• Ensure compliance with safeguarding procedures and infection prevention policies.
• Carry out administrative duties supporting the efficient operation of the care service.
• Assist with staff induction, supervision and ongoing training.
• Support recruitment and competency assessments where required.
• Liaise with healthcare professionals, GPs, district nurses, occupational therapists and social workers.
• Promote dignity, independence and person-centred care at all times.
• Respond professionally to emergencies and changing care needs.
• Ensure all work complies with CQC regulations and company quality standards.

Customer Service & Food Preparation Assistant - Big Fry Wymondham - Wymondham

(2012-01 - 2020-12)

Worked within a busy food service environment delivering excellent customer service while maintaining high food hygiene and safety standards.

• Food preparation and frying.
• Serving customers efficiently.
• Cash handling and till operation.
• Stock ordering and stock rotation.
• Stock taking and inventory control.
• Cleaning and maintaining food preparation areas.
• Compliance with Food Hygiene Regulations.
• Maintaining excellent customer service.
• Supporting colleagues during busy trading periods.

NVQ Level 3 - Health & Social Care