Angela-Jane Higgs

Client-focused professional with extensive experience in managing client relationships and improving customer satisfaction. Skilled in developing tailored care plans, resolving complex issues, and fostering long-term loyalty. Committed to enhancing client experiences through strategic communication and proactive problem-solving.

Empathetic and dedicated professional with excellent communication and conflict resolution skills, combined with strong ability to manage and prioritise multiple tasks efficiently. Proven track record in building and maintaining client relationships, ensuring client satisfaction and loyalty. Ready to drive positive outcomes and elevate client experience.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills.

Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Head of Client Care - Home Instead - Nutfield, Surrey

(2018-03 - 2025-09)

• Managed customer complaints for more streamlined communication process.
• Delivered exceptional client care, resulting in repeat business and positive working environment by implementing team building activities.
• Ensured consistent quality control for improved customer experiences.
• Assessed staff performance regularly, ensured adherence to company standards.
• Maintained high levels of customer satisfaction through effective problem resolution.
• Promoted company reputation with excellent interpersonal skills.
• Prioritised tasks effectively, managed workload efficiently.
• Improved client relationships by addressing concerns promptly and professionally.
• Implemented client feedback, enhanced service effectiveness.
• Developed strong relationships with key clients to drive business growth.

Director - Sutton Common Engineering - Sutton, Surrey

(1986-05 - 2005-05)

• Ran my own business with my husband, ensuring cars were ready to be collected on time, ensuring customers satisfaction.
• Mot paperwork
• Supervising the office team.
• Enhanced productivity through innovative management techniques.
• Fostered a positive work environment, increased employee morale.
• Initiated business development activities, expanded client base.
• Optimised resource allocation to maximise productivity.

GCSEs - Sutton West High School