Technical Consultant at Seravine Ltd (2025-09 – Present)
Deliver digital and operational transformation initiatives across financial services, translating business requirements into prioritised deliverables
- Deliver digital and operational transformation initiatives across financial services, translating business requirements into prioritised deliverables
- Work closely with product and engineering teams to define requirements, support backlog refinement, and align delivery with customer outcomes
- Facilitate stakeholder workshops to capture user needs and convert them into actionable solutions across core banking and open banking platforms
- Drive continuous improvement using data insights to optimise user journeys and platform performance
- Establish structured governance frameworks supporting prioritisation, delivery transparency, and measurable outcomes
General Manager, Professional Services at Fern Software (2024-07 – 2025-08)
Promoted from Technical Manager. Collaborated with product and engineering teams to enhance core banking platform functionality
- Complete ownership of the Belfast team including Dev, Dev Ops, Support and engineering
- Collaborated with product and engineering teams to enhance core banking platform functionality based on customer and operational insights
- Translated business and user needs into clear requirements, supporting backlog prioritisation and delivery planning
- Led cross-functional delivery across UK, EMEA, and APAC, aligning stakeholders around product and service improvements
- Used KPI data and service metrics to inform prioritisation and drive continuous platform enhancements
- Acted as key interface between customers, product teams, and technical teams to ensure successful delivery outcomes
Operational Risk Manager at Danske Bank / Citi (2023-01 – 2024-07)
Operations and Technical digital development (Contract role)
- Partnered with technology teams to improve systems, controls, and reporting capabilities within digital banking environments
- Defined data and reporting requirements to support decision-making and enhance system transparency
- Facilitated cross-functional governance forums aligning business, risk, and technology priorities
- Supported delivery of improvements to customer journey processes through structured analysis and stakeholder collaboration
Customer Care Team Lead at Irish Distillers / Dillon Bass (2017-10 – 2023-01)
- Identified customer pain points and translated insights into system and process improvements
- Supported Salesforce CRM implementation by defining user requirements and improving reporting capabilities
- Used KPI analysis to prioritise enhancements and improve service delivery performance
- Collaborated with cross-functional teams to optimise end-to-end customer journeys
