Angelina Pugliese

Motivated and customer-focused professional with over two years of experience in retail, customer service, administration and banking support. Experienced in delivering excellent customer service both face-to-face and over the telephone, handling customer enquiries, resolving complaints and completing administrative tasks with accuracy and professionalism. Confident working in fast-paced environments, managing multiple priorities and maintaining high standards of customer care.

A quick learner with excellent communication, organisational and problem-solving skills, now seeking a part-time remote customer service, live chat or call centre role where I can continue to provide outstanding support and contribute positively to the customer experience.

Retail, Administration & Banking Assistant - Next Home

(2024-05)

• Delivered excellent customer service both in person and over the telephone.
• Answered incoming calls from customers, assisting with enquiries, orders, stock availability and general store information.
• Handled customer complaints professionally, calmly and in accordance with company procedures, ensuring issues were resolved efficiently while maintaining a positive customer experience.
• Completed administrative duties accurately while managing confidential customer information in line with company policies and GDPR requirements.
• Assisted with banking procedures, cash handling and administrative processes.
• Prioritised multiple tasks within a fast-paced retail environment while maintaining accuracy and professionalism.
• Worked collaboratively with colleagues to ensure smooth day-to-day store operations.
• Built strong relationships with customers through effective communication and a friendly, approachable manner.

Retail Assistant (Christmas Temp) - Home Bargains

(2024-10 - 2024-12)

• Delivered exceptional customer service during the busy Christmas trading period.
• Assisted customers with enquiries, purchases and product recommendations.
• Processed cash and card transactions accurately using till systems.
• Replenished stock and maintained high standards of merchandising and store presentation.
• Worked effectively as part of a team to achieve daily targets in a fast-paced environment.
• Adapted quickly to changing priorities while maintaining excellent customer service.

Level 3 Extended Diploma in Health and Social Care - Health and Social Care (DDM) - UTC OLP Sixth Form

GCSEs - Tapton Secondary School