Angelo Cordero

Strategic Operations Director and MBA candidate with over 10 years of leadership experience managing large-scale teams and complex business functions across diverse environments. Proven ability to drive performance through data-driven decision-making, process optimization, and cost control, with consistent delivery of measurable business value and financial improvements. Adept at managing large budgets, aligning operational strategies with broader business goals, and leading high-impact initiatives that improve efficiency, profitability, and service outcomes.

Experienced in cultivating executive-level partnerships and navigating dynamic business landscapes to support sustainable growth and long-term success.

Director of Operations at Group U (2024-10 – Present)

BPO - Multi-unit operations including call center, SaaS, and real estate development.

• Aligned board-level financial goals with day-to-day execution across multi-unit operations (call center, SaaS, and real estate development).
• P&L ownership, embedding financial accountability, disciplined capital allocation, and OPEX optimization into company culture.
• Applied Porter's Five Forces, Lean Six Sigma, and Kaizen to reduce costs, strengthen competitiveness, and deliver margin growth.
• Directing a 350+ employee workforce, achieving a 30% efficiency gain and 15% cost reduction.
• Managed and expanded the firm's largest client accounts, securing long-term contracts and revenue continuity.
• Acted as a stakeholder liaison, translating operational performance into board-level financial insights and strategic decisions.

Plant Manager at Shark Sportswear (2023-03 – 2024-10)

Manufacturing - Directed operations for 240+ employees with focus on KPI-to-financial performance linkage.

• Directed 240+ employees, creating systems that linked operational KPIs to financial performance metrics.
• Designed and executed training frameworks that improved efficiency by 25% and reduced cost per hire by 15%.
• Managed a multi-million-dollar production budget, consistently achieving cost savings while sustaining revenue growth.
• Introduced advanced production scheduling systems, reducing lead times by 20% and boosting on-time delivery rates.
• Directed cross-functional projects that increased plant output by 15% while reducing overtime costs by 10%.
• Spearheaded quality transformation programs, applying APQP methodologies to reduce defects by 12% and lower scrap costs.

Business Process Manager at Connempathy (2019-01 – 2023-03)

Call Center - Process improvement and operational optimization.

• Designed and executed Lean Six Sigma DMAIC initiatives, improving efficiency by 58% and optimizing labor structures.
• Applied financial impact analysis to process improvements, directly contributing to profit margin expansion.
• Built scalable operational models that reduced customer churn and reinforced long-term business resilience.

Project Manager (SaaS) at Cuantafy (2015-06 – 2018-12)

BPO - Project lifecycle management using Agile methodologies.

• Owner of project lifecycle using Agile methodologies, ensuring on-time and within-budget project delivery.
• Applied Six Sigma principles to analyze KPIs, identify inefficiencies, and implement corrective actions, leading to significant improvements in project outcomes.
• Conducted risk management and capacity planning to optimize resource allocation and maintain project feasibility, contributing to the company's growth.

Quality Process Improvement Coordinator at Serialle Entrepreneurs (2012-02 – 2015-05)

BPO - Quality department establishment and process improvement.

• Founded the company's Quality Department, embedding ISO 9001 and APQP methodologies into governance.
• Reduced non-conformities through root-cause analysis and financial reporting, driving long-term profitability.
• Delivered executive dashboards linking quality improvements to financial outcomes, shaping board-level decisions.

Master Business Administration in MBA – CESUN Universidad

Bachelor in Industrial Engineering – CESUN Universidad