Functional Implementation Consultant (Projects) at NEC Software Solutions (2023-07 – Present)
Customer Facing role
- Portfolio, Programme and Project Management frameworks (P3M) for organization change delivery. Facilitate face to face workshops with clients to gather information, document requirements for analysis, process mapping solutions for business support. Delivering system's training (online – offline and face to face) to project teams, end users and trainers on product's enhancements and upgrades. Advising customers on product enhancements, new functionalities and implementation approaches.
- Configure application solutions in collaboration with technical teams to resolve issues, acting between stakeholders and internal teams throughout the project phases. Collaboration with the relevant cross-functional teams to meet and ensure quality, scope and business objectives
- Lead UAT, planning, execution, defect management & Support end-to-end implementation phases from Project Kick-off to BAU transition (Requirements gathering, configuration, UAT and Go-Live and Hypercare). Manage risk mitigation and defect triage through JIRA / ASANA platform for timely delivery. Monitor progression of projects, identify risks and dependencies for escalation
- Training delivery to project teams, end users, trainers, producing the relevant supporting documents. Delivering training demos functional presentation and solution overviews to pre-sales.
- Apply Change Management methodologies for the adoption of process transformation, user's support and business progression. Manage stakeholder's expectations through the communication of project governance and risk update. Produce and maintain, user guides, workshop documentation and process flow for training and operational purposes, including business process re-engineering recommendations to optimize operational efficiency and system adoption
- Build and maintain strong customers relationship through trusted consultancy and strategic guidance.
- Coordination of implementation activities across to business and technical teams to ensure the successful delivery of the project phases. Monitor progress and escalate risks and dependencies where appropriate to ensure that solutions meet the customers requirements for continuous improvement and operational excellence. Agile, Waterfall or Hybrid project methodologies
- Deliver executive presentations, produce SOPs, MBRs, QBRs and KPI reporting, continuous improvement initiatives through root cause analysis, retrospectives and data-driven recommendations for platform's adoption and long -term business value. Change management methodologies aligned with issues, six sigma and supply chain best practices for inventory management, distribution networks and demand planning purposes.
- Identify cost-saving opportunities, for operational efficiency, enhancement and ROI maximization. Collaboration with Warehouses, IT teams on WMS, WCS & API integration projects, supporting mapping solutions and system integrations.
Warehouse
Optimization and consolidation processes to eliminate bottlenecks for efficiency, technology and automation integration, and space utilization.
- Engagement with Customer Success Teams, Global Networks, Sales, Operations, Procurement and Pricing for the completion of milestones, timelines and business objectives.
Implementation Project Specialist – SaaS – Supply Chain Management at Zen Cargo / Worldwide Freight Logistics TD (2021-08 – 2022-12)
Customer Facing role
- Portfolio, Programme and Project Management frameworks (P3M) for organization change delivery. Facilitate face to face workshops with clients to gather information, document requirements for analysis, process mapping solutions for business support. Delivering system's training (online – offline and face to face) to project teams, end users and trainers on product's enhancements and upgrades. Advising customers on product enhancements, new functionalities and implementation approaches.
- Configure application solutions in collaboration with technical teams to resolve issues, acting between stakeholders and internal teams throughout the project phases. Collaboration with the relevant cross-functional teams to meet and ensure quality, scope and business objectives
- Lead UAT, planning, execution, defect management & Support end-to-end implementation phases from Project Kick-off to BAU transition (Requirements gathering, configuration, UAT and Go-Live and Hypercare). Manage risk mitigation and defect triage through JIRA / ASANA platform for timely delivery. Monitor progression of projects, identify risks and dependencies for escalation
- Training delivery to project teams, end users, trainers, producing the relevant supporting documents. Delivering training demos functional presentation and solution overviews to pre-sales.
- Apply Change Management methodologies for the adoption of process transformation, user's support and business progression. Manage stakeholder's expectations through the communication of project governance and risk update. Produce and maintain, user guides, workshop documentation and process flow for training and operational purposes, including business process re-engineering recommendations to optimize operational efficiency and system adoption
- Build and maintain strong customers relationship through trusted consultancy and strategic guidance.
- Coordination of implementation activities across to business and technical teams to ensure the successful delivery of the project phases. Monitor progress and escalate risks and dependencies where appropriate to ensure that solutions meet the customers requirements for continuous improvement and operational excellence. Agile, Waterfall or Hybrid project methodologies
- Deliver executive presentations, produce SOPs, MBRs, QBRs and KPI reporting, continuous improvement initiatives through root cause analysis, retrospectives and data-driven recommendations for platform's adoption and long -term business value. Change management methodologies aligned with issues, six sigma and supply chain best practices for inventory management, distribution networks and demand planning purposes.
- Identify cost-saving opportunities, for operational efficiency, enhancement and ROI maximization. Collaboration with Warehouses, IT teams on WMS, WCS & API integration projects, supporting mapping solutions and system integrations.
Warehouse
Optimization and consolidation processes to eliminate bottlenecks for efficiency, technology and automation integration, and space utilization.
- Engagement with Customer Success Teams, Global Networks, Sales, Operations, Procurement and Pricing for the completion of milestones, timelines and business objectives.
Logistics Team Leader at Charles Kendall Freight LTD (2019-11 – 2021-08)
Warehouse Team Leader at Airsys Telecoms (2019-07 – 2019-09)
Warehouse Supervisor - Administrator at LIDL UK Regional Distribution Centre (2017-05 – 2019-07)
Warehouse & Supply Chain Assistant Manager at A & G Paper S.A (2002-04 – 2017-01)
- Led daily Logistics and Supply Chain Operations, managing team performance and acting as the primary liaison to provide end-to-end Supply Chain Visibility. Providing solution to operational challenges to ensure the on-time delivery of operational aspects. Drove process improvement initiatives, implement enhancements, manage escalations and monitor KPIs for service performance optimization and Operational efficiency.
- Delivered Data Driven reports and Supply Chain Insights through WMS ERP software. Providing customers with real-time Inventory and performance analysis through stock control, risk assessments and root cause analysis to reduce cost, improve resilience and support decision making through implementation and escalation reporting
- Manage Warehouse Operations ensuring accurate goods verification, documentation control (Invoices and CMR), Identify improvement opportunities by developing and presenting enhancement initiatives for processes.
- Contacting SWOT analysis, SCOR model, VSM (Lean Management), Value Chain Analysis and MEIO for improvement purposes and strategic problem solving in SCM, risk mitigation and Project feasibility to support decision making for continuous improvement.
- Analyse shipment tracking, routing and transportation planning using SAP ERP/WMS identify optimization opportunities to improve delivery performance and utilization of resources. Warehouse configuration, operational planning to increase productivity and SCM resilience. Contact cyclical and full inventory practices, performing operational audits and data analysis to ensure integrity and regulatory compliance.
