Angharad Davies

Highly experienced Store Manager with 20+ years of building, training and coaching teams of various sizes, consistently delivering key results whilst maintaining high brand standards. Independent-minded, open, direct, informative, and collaborative with a hands-on style, a strong bias for action and results; thrives in pressured situations & always willing to keep positive to grind results. Looking for a new challenge, with a hard-working environment, strong teamwork ethic & results driven.

Store Manager - Smiggle UK - Cwmbran

(2018-08)

• Responsible for ensuring the relevant Training Plans are being followed and that the team members have the skills and knowledge to confidently manage their own store
• Ensuring all aspects of the business from Health and Safety to Performance Management are being covered
• Proactively leading through praise and improvement feedback to reduce costs by improving talent and ensuring compliance with policy and procedures
• Closely collaborating with the Talent Team, HR, Regional Manager, Visual Merchandising Manager and Loss Prevention Coordinator to ensure all key training aspects are covered and to provide feedback on further performance needs
• Leading a team of five to deliver upon our main KPI's (ATV, UPT) and compliance throughout the business whilst delivering excellent customer connection
• Responsible coaching and mentoring of other colleagues covering the South West Region
• Ensuring all relevant administration is processed in line with company guidelines and accurate records are kept accordingly in line with data protection
• All Health and Safety laws and regulations adhered to with process followed such as fire testing, water testing, key scenarios etc
• Continuously inspiring the team to make a genuine connection with the customer and product knowledge is maintained
• Taking on a hands-on approach to team-work including agreeing & reviewing key performance indicators for team, driving a high-performance environment through coaching and praise and improvement feedback Developing and inspiring a culture of commercial awareness across the store to maximise sales performance and growth
• Managing stock levels and making key decisions about stock control
• Visual merchandising within store to create brand vision and regular sales driving actions/promotional changes to increase sales

Store Manager - Thorntons - Newport

(2015-12 - 2018-07)

• Leading the day-to-day running of store operations, including managing staff work schedules and ensuring staffing requirement are consistently met for the store
• Supporting team members and recommending course of action to resolve issues swiftly and ensuring customer satisfaction
• Managing sales targets through targeted up selling and being aware of upcoming commercial opportunities to predict future sales effectively
• Ensuring sales targets are met to a high standard by analysing sales being aware of local events and trends from previous years to effectively manage, set expectation around sales
• Providing team training and performance reviews
• Maintaining a constant compliance through daily routines and clear accountability amongst all team members
• Responsible for recruitment, on-boarding and training new team members for the business in line with tight budget restrictions whilst ensuring no decline in customer service
• Coaching new hires to be effective team members
• Helping newly recruited team members through the first few crucial months and coaching them on the policies, procedures of the company and what is expected of them
• Dealing with all other aspects of the business relating to human resources, risk management and general safety
• Ensuring KPIs targets are met to a high standard
• Staff training around safe working environments, food safety, fire safety, and legal compliance

Store Manager - Blue Banana - Cardiff

(2015-03 - 2015-12)

• Fostered an environment that encouraged teamwork and collaboration among staff members
• Oversaw daily cash management, minimising discrepancies and errors
• Implemented loss prevention measures effectively, reducing instances of theft and pilferage
• Liaised effectively with other departments for seamless operation coordination
• Implemented innovative marketing campaigns to attract new customers
• Conducted regular performance reviews, contributing towards individual development and overall team performance improvement
• Enhanced store appearance with meticulous merchandising strategies
• Devised strategic plans to drive business growth and profitability
• Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction
• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold reputation
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities

Assistant Manager - Blue Banana - Cardiff

(2013-02 - 2015-12)

Dual Site Store Manager - Thorntons - Bristol

(2008-04 - 2010-05)

Certificate of Higher Education - Sport Specific Injury Rehabilitation - SPS The Centre (1999-09 - 2001-06)

Certificate of Higher Education - Sport Message Therapy - Coleg Gwent (1997-09 - 1999-06)

A Level - Sports Studies - Royal Forest of Dean College (1996-09 - 1998-06)

Certificate of Higher Education - Leisure and Tourism - Royal Forest of Dean College (1996-09 - 1998-06)