Anika Begum

An outgoing individual who excels in customer facing roles, I can display a strong, varied set of communication skills due to my experience in both retail and sales. With experience in both managing staff and working as part of a team, I can both effectively listen to requests whilst also using my initiative to work alone within guidelines. My dedication to every task that I undertake allows me to effectively complete tasks to a standard that both myself and others can recognise, this has led me to become employee of the month on several occasions in my previous roles.

May 2024- September 2024- DHL- Warehouse operative

• Undertake manual handling and assist with the unloading of vehicles and the checking-in of stock.
• Sorting and placing materials or items on to racks and shelves.
• Pick and pack products which includes unboxing, labelling, re-boxing and stacking products on pallets
• Pick and pack products for E-Comm orders
• Exceeding store and individual targets

February 2022- April 2023- EE LTD- Customer advisor

• To keep up to date with the range of great products, services and promotions the company offered across multiple brands
• To consistently deliver a Personal, Simple and Brilliant experience for customers
• Understand the Business – store performance, and KPIs – to understand earning opportunities
• Being a brand ambassador- supporting the team/ store with local activities
• Inbound and outbound calls to and from customers, improving service, sales and overall experience

September 2021- February 2022- SITEL- Work from home NHS Track and Trace

• Making outbound calls and accurately capturing data and entering it into the relevant systems
• Providing a quality service that reassures and maintains a calm and productive solution-based conversation • Providing customers correct information about COVID-19 regulations

January 2021- September 2021- CEX- Sales assistant

• Achieving personal sale goals and work towards achieving team sales targets
• Working in a face-to-face customer service role where multi-tasking and optimisation is prioritised
• Assessing customer needs through open and targeted communication and recommending appropriate options outcomes
• Managing trainee staff

October 2020- January 20211 Superdrugs- Sales assistant

• Ensuring high levels of customer satisfaction through excellent sales service • Assist with the sales process by maintaining a fully stocked store
• Keeping up to date with product information and accurately describe product features and benefits as well as to follow all companies' policies and procedures

January 2019- September 2020- Iceland Foods- Sales assistant

• Working to targets to achieve incentives, my skill set was proven in this when I led the store to become top in the region during an incentive to sell high margin items
• Duty manager: I used my leadership skills and empathy, to delegate tasks to staff, whilst making sure every team member was working to their strengths and improving on their weaknesses
• Working with a daily checklist to make sure that the store was always at its full potential. This included checking stock levels, expiry dates and making sure every aisle was well presented and organised.

GCSE Grades- English (B) Maths (C) Science Double Awards (C C ) ICT (PASS)

2015-2017 Health and Social Care Level 3 Cambridge Technical

Grade achieved for Year 1: Distinction* Distinction*

Grades achieved end of Year 2: Distinction* Distinction* Distinction*