Anil Solanki

Experienced and self-motivated duty manager bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in both retails and customer facing settings, and adept at effectively managing operations.

Energetic and reliable Assistant Manager skilled at working with diverse groups of people. Strong track record of motivating teams to achieve project goals. Results-focused and proactive in planning day-to-day operations and solving service issues

Heathrow VIP Duty Manager at Wilson James Ltd (2012-06 – Present)

• Coached, trained, and delegated responsibilities to team members to meet operational goals
• Collaborated with other departments to improve operation efficiencies and streamline processes
• Organise Airside Driving Programme
• Monitor and record Vehicle Maintenance
• Organise additional fleet for operation
• Liaise with Health & Safety on a regular basis to prevent any accidents from occurring
• Managing department payroll, expenses and supplies for the operation
• Assist VIP Manager on day-to-day operation with roster and ad hoc movements
• Observe and evaluate staff appearance and performance to ensure quality service and compliance with specifications
• Manage and monitor staff resource on shift
• Manage and resolve client complaints
• Maintain discretion and confidentiality of the VIP operation

Department Supervisor at Sainsbury's (2007-11 – 2012-06)

• Ensuring the store is well organised
• Work closely with other colleagues, in order to create a good team and reach specific targets
• Ensure to offer excellent customer service by meeting customer needs
• Administrative duties
• Advanced communication techniques, providing assistance to customers and handling complaints face to face and over the telephone
• People management
• Handling promotion changes

Science Double Award in Science

English in English

English Literature in English Literature

Mathematics in Mathematics

Art and Design in Art and Design