Aniqa Ian

A high-achieving Business Graduate (June 2026) with a robust foundation in luxury retail operations, fashion and luxury lines, and client relationship management. Possesses keen industry awareness of contemporary fashion trends, high-end clienteling, and personalized service excellence. Proven ability to build and nurture long-term client portfolios across customer-facing roles, bridge operational efficiency with bespoke styling, and drive revenue through sophisticated relationship-building and data-driven insights.

Sales Associate - John Lewis - Sloane Square, London

(2026-06)

• Spearheaded high-end style, fashion, and luxury lines consultations, expertly guiding discerning clientele through exclusive premium collections, seasonal lookbooks, and high-end luxury design lines.
• Delivered exceptional white-glove customer service within the flagship luxury retail and fashion and luxury lines sector, leveraging deep specialist knowledge of contemporary designer trends and curated portfolio coordination.
• Consulted high-net-worth clients on bespoke exclusive luxury pieces, precise specification selections, and statement fashion and luxury lines, delivering tailored product recommendations and sophisticated personal styling advice.
• Proactively built, maintained, and expanded a lucrative client book, fostering enduring client relationships and driving consistent repeat business through personalized follow-ups and high-end clienteling initiatives.
• Consistently achieved and surpassed ambitious store sales targets and KPIs through strategic cross-selling and upselling of premium exclusive premium goods and luxury lines.
• Collaborated with visual merchandising teams to maintain pristine standards of display presentation, product styling, and store floor aesthetics, elevating the overall luxury customer journey.
• Conducted comprehensive inventory audits and stock reconciliations to ensure optimal product availability and seamless high-end service delivery across all departments.

Retail Assistant - Morrisons - Cardiff

(2025-08 - 2025-12)

• Facilitated seamless floor operations in a high-traffic retail environment, ensuring peak service standards, personalized service delivery, and operational efficiency.
• Drove department turnover through expert product knowledge, client engagement, and tailored merchandising strategies.
• Delivered exceptional face-to-face customer service by promptly resolving inquiries, assisting shoppers with store navigation, and managing checkout operations with precision.
• Collaborated closely with team members to execute daily stock rotation, inventory checks, and visual presentation standards under strict time constraints.
• Applied effective time management and organizational skills to handle high-volume customer rushes smoothly during peak shopping hours.

Team Member & Upselling Assistant - Coyote Ugly Saloon - Cardiff

(2025-03 - 2025-06)

• Managed high-energy guest relations with poise, focusing on brand advocacy, long-term relationship-building, and revenue growth via proactive upselling of merchandise.
• Executed complex financial transactions and POS settlements under high-pressure conditions with absolute accuracy.
• Engaged patrons actively to build vibrant rapport, enhancing overall venue atmosphere and customer satisfaction ratings.
• Coordinated stock displays and merchandise setups to promote special event items effectively and drive daily sales volume.

Cashier and Customer Service Assistant - Framing Fragos

(2024-11 - 2024-12)

• Consulted discerning clientele on bespoke product selections, applying personalized service and tailored aesthetic recommendations based on individual preferences.
• Streamlined the retail checkout and client journey by managing high-value transactions efficiently.
• Provided attentive, detail-oriented customer service, ensuring seamless inquiry handling from initial greeting to final purchase.
• Organized counter displays and maintained inventory readiness to support smooth daily store operations during peak seasonal rushes.

Retail Associate & Inventory Coordinator - ALIBABA Food Store

(2024-02 - 2024-10)

• Coordinated stock management, inventory auditing, and store organization to uphold a polished, premium environment centered on client satisfaction.
• Delivered friendly, efficient customer service to daily shoppers, answering product inquiries and assisting with store navigation.
• Handled daily cash register operations, balancing tills and processing card transactions accurately at checkout.
• Restocked shelves and rotated inventory items systematically to maintain product freshness, neat visual displays, and high stock availability.

BA (Hons) - Business and Management - University of South Wales (2026-06)