DevOps Engineer / Service DevOps Lead (SC Cleared) - Accenture UK Ltd
(2021-09)
Supporting major government clients including the Home Office, Ministry of Justice and Ministry of Defence
- Progressed from DevOps Engineer to Service DevOps Lead, managing team members and driving service improvements.
- Acted as primary on‑call engineer for priority incidents, ensuring rapid resolution during and outside working hours.
- Maintained and enhanced large‑scale government infrastructure, delivering changes quickly in response to parliamentary decisions.
- Improved monitoring and alerting, reducing false alarms and increasing visibility of application errors.
- Ensured best practices for system reliability, incident response and application maintenance.
- Designed and implemented Infrastructure as Code using CDK, Terraform, JSON and YAML to automate builds and deployments.
- Built and maintained CI/CD pipelines, enabling automated, reliable and repeatable deployments.
- Supported release management, ensuring changes were audited, tested and safely promoted through environments with rollback plans.
- Implemented automated testing, security scanning, vulnerability checks and code analysis to improve software quality.
- Delivered FinOps improvements: forecasting spend, optimising resources and decommissioning unused infrastructure to reduce costs.
- Led sprint ceremonies including backlog refinement, planning and retrospectives.
- Introduced self‑service tools and processes to reduce operational bottlenecks.
- Developed standards for cloud resource tagging, backup schedules and naming conventions.
- Ensured high‑quality documentation accessible to technical and non‑technical audiences.
- Built strong stakeholder relationships and contributed to strategic discussions.
- Researched and evaluated new tools to improve efficiency and service performance.
- End to end ownership of deliverables from analysis to development to production rollouts
DevOps Cloud Engineer (AWS & Azure) - Tata Consultancy Services (TCS) – Sainsbury's - Coventry
(2017-12 - 2021-01)
Information Technology Graduate Scheme – DevOps & Integration
- Troubleshot customer environments to improve user satisfaction and system stability.
- Implemented CI/CD pipelines to automate testing and deployments.
- Delivered software in small increments using Agile, Scrum, Kanban and Waterfall methodologies.
- Supported legacy and modern platforms across multiple teams.
- Consolidated databases and services, saving £5,000 per month.
- Monitored servers to ensure high availability.
- Advocated and secured approval for cloud migration, enabling adoption of AI, ML and automation technologies.
- Developed processes to help teams deliver outcomes efficiently.
- Collaborated with cross‑functional teams to design scalable services.
- Contributed to technical discussions with stakeholders.
webMethods Developer - Tata Consultancy Services (TCS) – Sainsbury's - Coventry
(2017-12 - 2021-01)
- Configured and tested connectivity between internal and external systems.
- Managed and tested MFT events to ensure operational readiness before production release.
- Performed SIT, SAT and UAT testing across multiple environments.
- Conducted quality reviews to ensure high standards.
- Delivered knowledge‑transfer sessions to support teams.
- Investigated and resolved MFT and Control‑M scheduler issues.
- Created technical documentation for support teams.
- Defined clear requirements for business and engineering teams.
- Managed B2B file transfers between legacy and new systems.
- Provided out‑of‑hours support for migrations and dress rehearsals.
Software Engineer/IT Support Placement - Resource Group - Worcester
(2015-06 - 2016-08)
Gained hands‑on experience across software engineering and IT support. Developed and tested e‑learning products, maintained SQL databases, created web content, and supported LMS administration. Provided technical support by configuring hardware, managing backups, maintaining network security, administering Microsoft servers and Exchange accounts, and ensuring smooth operation of the organisation's IT infrastructure.
Peer Mentor - Aston University
(2015)
- Supported first‑ and second‑year students with academic and personal guidance.
- Explained university services and shared course experiences.
