IT Support Technician
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With two years of experience working as a first line IT support technician, I possess the skills and knowledge necessary to provide excellent first line customer service. As a result of my experience, I am well accustomed to solving both basic technical issues requested by users, such as creating user accounts, issuing passwords, and resetting passwords, in addition to implementing and configuring group policies, as well as deploying, configuring, and managing DNS servers. When performing event logging and responding to tickets, I work diligently and promptly.
When I have difficulty with a task, I always take the time to develop my skills and shadow other team members. In addition to knowing the Windows 10 operating system, I am also proficient in managing the Windows Server 2022 operating system. I possess excellent customer service skills and I communicate effectively both verbally as well as in written communication, and I am highly proficient at managing calls and email tickets effectively.
As a result, I continuously ensure that the service I provide meets the highest possible standard so as to improve my company's reputation and image.
