Anisa Begum

Dedicated, detail-oriented, and hardworking individual with over five years of experience in customer service and administration. I am proficient at handling diverse customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. My strong organisational skills, proactive approach to problem-solving, and ability to manage multiple tasks simultaneously in a fast-paced environment, allows me to remain focused and disciplined.

I possess excellent communication skills, both verbal and written and have a keen ability to foster positive relationships with customers, colleagues, and stakeholders. I consider myself to be highly determined to work to the best of my ability, always aiming to meet deadlines and achieve my goals, while maintaining a positive attitude. I am keen to contribute to the success and growth of any organisation I join, ensuring my efforts reflect well on my employers.

Senior Administrator - FIRST AUTO CENTRE LTD

(2025-01 - 2025-12)

• Acted as first point of contact for customers, staff and suppliers via phone, email, and in person
• Maintained bookings, customer records and processed orders for supplies
• Managed insurance and warranty claims, advised on parts and services and generated quotations for customers
• Handled payments via cash and card, produced invoices, and prepared documentation for customers and suppliers

Administrative Officer - STEBON PRIMARY SCHOOL

(2023-09 - 2024-08)

• Served as first point of contact for pupils, parents, staff & visitors, managing enquires via phone, email, and in person
• Managed pupil admissions using SAM's and completed pupil and staff workforce census returns
• Processed DBS' via EPM, conducted probation checks, completed PEHQ's and maintained the school's single central record
• Administered new starter and leaver documentation for pupils and staff, recorded absences via RM Integris and Access, and submitted monthly payroll claims
• Coordinated school letting's and student placements

Family Engagement Assistant - STEBON PRIMARY SCHOOL

(2022-02 - 2023-07)

• Managed whole school attendance, overseeing AM & PM registers via RM Integris and produced attendance reports and certificates
• Supported parents with school admission applications and provided translation in safeguarding, attendance, and welfare meetings
• Organised and hosted parent engagement initiatives, including coffee mornings, school trips and managed parent volunteers
• Coordinated food bank support and voucher distribution for families in need
• Oversaw front office operations during staff shortages

Apprentice Administrative Assistant - STEBON PRIMARY SCHOOL

(2020-10 - 2022-02)

• Served as first point of contact for pupils, parents, staff & visitors, managing enquires via phone, email, and in person
• Facilitated pupil admission meetings for new starters and booked school meals via RM Integris
• Performed general administrative duties including printing, scanning, photocopying, data entry and filing
• Prepared and distributed letters, emails, and text communications to parents/carer's via ParentPay
• Managed school banking accurately counting income and completing required financial documentation
• Handled incoming and outgoing mail, checking, distributing, and sorting deliveries appropriately
• Processed and ordered school specific resources via Sage

Customer Service Assistant - DAY LEWIS PHARMACY

(2020-02 - 2020-02)

• Processed patient prescriptions accurately and efficiently
• Conducted product quality checks and verifications
• Organised stock and maintained a tidy, well-presented shop floor
• Maintained accurate and organised filing systems to improve record accessibility

Waitress - CITY PAVILLION/PAVILLION/THE ROYAL REGENCY

(2019-08 - 2020-02)

• Delivered excellent customer service to guests
• Maintained a clean, organised ad well-presented dining area
• Liaised effectively with kitchen staff, colleagues and guests to ensure smooth service operations
• Prepared and arranged venue settings, including tables, decorations, welcome drinks and canapés

Customer Service Assistant - BARCLAYS BANK

(2018-06 - 2018-06)

• Professionally welcomed and greeted customers
• Scheduled and managed appointments and meeting's, maintaining accurate diary coordination
• Maintained cleanliness and organisation of reception area at a times

GCSES - Kingsford Community School (2019-08)

LEVEL 3 APPRENTICESHIP - Business Administration (2022-07)