Anisa Begum

NHS Administrator

Talent

LondonMember since September 1, 2026

Medical terminologyAccurate documentationInformation governanceCommunication skillsAudio typingClinical correspondenceOperating theatre bookingsFinancial administration

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Medical terminologyAccurate documentationInformation governanceCommunication skillsAudio typing

About

I am an experienced healthcare administrator and executive support professional with over 20 years of experience across the NHS, private healthcare, and financial services, with a proven ability to support senior leaders and keep complex operations running efficiently. I have partnered with executive and clinical teams to coordinate strategic priorities, manage high-volume communications, and streamline administrative processes, helping to reduce delays and strengthen service continuity. By making calm, accurate decisions under pressure and proactively balancing competing demands, I have consistently kept clinics, schedules, and critical workflows on track even at peak demand.

Following my time at Bupa, I chose to undertake contract work to explore new opportunities, develop my skills, and broaden my career options.

Experience

NHS Administrator - NHS South East London CCG - London

(2021-11 - 2022-07)

Provided comprehensive administrative and executive support to Integrated Care Board teams while working remotely.
Coordinated complex diaries, meetings, agendas, and minute taking, ensuring actions were tracked and completed within agreed timescales.
Maintained accurate electronic records and databases, improving data quality and supporting reporting requirements.
Acted as the first point of contact for staff, patients, GPs, and external organisations, delivering professional and responsive communication.
Supported projects, implemented new administrative processes, and provided cross-team cover to maintain business continuity.

Medical Secretary / PA (Temporary Contract) - LMA Recruitment – HCA Healthcare - London

(2020-07 - 2021-11)

Supported consultants across multiple HCA sites by managing urgent correspondence, diaries, and patient administration.
Coordinated operating theatre bookings, referrals, and diagnostic appointments to ensure efficient patient pathways.
Produced accurate clinical correspondence through audio typing and timely distribution of consultant reports.
Responded to patient and clinician enquiries promptly, maintaining a high standard of customer service.
Managed competing priorities effectively within fast-paced clinical environments.

Medical Secretary (Temporary Contract) - London Gynaecology - London

(2019-09 - 2020-07)

Managed complex consultant diaries, appointments, and diagnostic bookings, ensuring seamless coordination of patient care.
Coordinated referrals, follow-up appointments, and procedures while maintaining excellent communication with patients, consultants, hospitals, and external providers.
Prepared clinical correspondence through accurate audio typing, in a timely manner and documented electronically.
Processed patient invoices, insurance information, and payment queries while liaising with finance teams to resolve discrepancies.
Supporting the smooth day-to-day operation of a busy private healthcare practice by managing enquiries, meetings, correspondence, and administrative workflows.

Medical Secretary (Temporary Contract) - Phoenix Hospital Group - London

(2018-10 - 2019-09)

Coordinated patient journeys from referral through treatment and follow-up, ensuring an exceptional patient experience.
Managed consultant diaries, diagnostic bookings, and multidisciplinary appointments with accuracy.
Maintained confidential patient records across multiple clinical systems while ensuring data accuracy.
Transcribing accurate correspondence and reports efficiently.
Trained and supported new administrative staff, contributing to team performance and service quality.
Liaised with consultants, insurers, hospitals, and internal departments to deliver efficient administrative support.

Medical Administrator - Bupa - London

(2012-09 - 2018-10)

Representing the brand by providing a warm welcome and greeting to all patients.
Delivered comprehensive administrative support within a busy private healthcare centre, balancing multiple priorities and deadlines.
Managed appointments, consultant diaries, reports, and customer records to support efficient clinic operations.
Processed payments, purchase orders, banking, and financial administration accurately.
Produced management reports and maintained compliance with CQC standards through regular audits.
Built strong relationships with patients, consultants, and colleagues while consistently delivering high-quality customer service.